SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division

Toshiba America Information Systems Inc., Telecommunication Systems Division

September 15, 2010 11:00 ET

Toshiba Wins Nemertes 2010 PilotHouse Award, Named Top Provider in IP Contact Centers Market Challengers

IRVINE, CA and NEW YORK, NY--(Marketwire - September 15, 2010) -  Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com) today announced that it has won the Nemertes 2010 PilotHouse Award as the Top Provider for IP Contact Centers Market Challengers for its Strata® IP Contact Center solutions. Nemertes PilotHouse Awards are based on the ratings and feedback of business customers who use the products.

"We are very honored to receive the Nemertes 2010 PilotHouse Award. This award is especially appreciated because it is based entirely on the ratings of business customers who use the Toshiba Strata Call Center IP contact center as part of their Toshiba Strata CIX™ IP business telephone systems," said Brian Metherell, VP and general manager of Toshiba America Information Systems, Telecommunication Systems Division.

The Nemertes PilotHouse award is based on the results of Nemertes analysts interviewing and surveying more than 2,000 IT decision-makers. Nemertes analysts also conducted in-depth conversations with a subset of these customers to understand the reasons behind the results.

Customers rated their providers on technology, customer service, and value. In some categories, Nemertes analysts asked for ratings on integration, management tools, or ease of implementation and troubleshooting. All results are independent of Nemertes' influence.

Toshiba received high ratings from end-users for its attentiveness to enterprise integration requirements for IP telephony and IP contact centers. Users also gave Toshiba a high rating for the customer service provided by its channel partners. In addition, users see value in the Toshiba Strata IP contact center solution, and they do not view it as costly. Rather, users said it is correctly priced for the features available and ease of integration -- particularly with Microsoft-based products.

About the PilotHouse Awards

Nemertes' PilotHouse Award program recognizes companies in a variety of technology markets for demonstrating outstanding achievement and superior performance in areas such as technological innovation, customer and technical service, and value and strategic product development.

The Nemertes PilotHouse IP Contact Center Award covers vendors identified and rated by IT professionals as strategic partners for delivering IP contact-center solutions. This award is based on users' ratings of their IP contact-center applications, including automatic call distribution (ACD), integrated voice response (IVR), and related applications.

PilotHouse Awards are based 100 percent on the experiences of IT-decision makers. No vendors sponsor this research.

About Nemertes Research

Nemertes Research is a research-advisory firm that specializes in analyzing and quantifying the business value of emerging technologies. You can learn more about Nemertes Research at its website www.nemertes.com.

About Toshiba America Information Systems Inc. (TAIS)

Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry-leading portable computers; televisions, TV/DVD Combination products, Blu-ray Disc and DVD products, and portable devices; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and IP business telephone systems with unified communications, collaboration and mobility applications. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America. 

TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. Toshiba is a world leader and innovator in pioneering high technology, a diversified manufacturer and marketer of advanced electronic and electrical products spanning information & communications systems; digital consumer products; electronic devices and components; power systems, including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 740 companies, with 204,000 employees worldwide and annual sales surpassing 6.3 trillion yen (US$68 billion). For more information on Toshiba's leading innovations, visit the company's web site at www.toshiba.com.

© 2010 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.

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