SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division

Toshiba America Information Systems Inc., Telecommunication Systems Division

Toshiba America Information Systems Inc., Telecommunication Systems Division

September 28, 2011 10:00 ET

Toshiba's Call Manager for IPedge Receives 2011 TMC Labs Innovation Award From Customer Interaction Solutions Magazine

IRVINE, CA--(Marketwire - Sep 28, 2011) - Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com), today announced that its Call Manager for IPedge™ has been named a 2011 TMC Labs Innovation Award winner presented by Customer Interaction Solutions magazine.

The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to companies whose products demonstrate groundbreaking contributions to the industry. The TMC Labs 2011 Innovation Award highlights will be published in the September and October 2011 issues of Customer Interaction Solutions magazine.

"We are honored to have Toshiba's Call Manager for IPedge receive the 2011 TMC Labs Innovation Award from Customer Interaction Solutions magazine," said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. "The Call Manager gives enterprise and SMB users of Toshiba's new IPedge IP business telephone systems a highly effective unified communications solution that delivers the capabilities they want in a friendly graphical user interface."

"Congratulations to Toshiba for being selected as a winner of a 2011 TMC Labs Innovation Award. Toshiba deserves this great honor for creating Call Manager for IPedge, a ground-breaking solution demonstrating innovation, superior quality and unique features," said Tom Keating, CTO and TMC Labs Editorial Director.

"Toshiba's Call Manager is truly innovative and has made significant progress in the advancement of the CRM and contact center industries," added Rich Tehrani, CEO, TMC. "We're proud to reward this outstanding accomplishment with a 2011 TMC Labs Innovation Award."

About Call Manager

Toshiba's Call Manager gives enterprise and SMB users of Toshiba's IPedge IP business telephone systems a highly effective unified communications solution that delivers the capabilities they want in a friendly graphical user interface, including a flexible, easy-to-use ribbon GUI, button flexibility, fully featured call control, presence viewer, IM chat and more.

Call Manager features and capabilities include:

  • Easy-to-Use Ribbon Graphical User Interface;
  • GUI Flexibility and Button Customizability;
  • Fully Featured Desktop Call Control;
  • Presence Viewer (displays the status of other users);
  • Instant Messaging/Chat (with individual or multiple users);
  • Customized Call Handling (drag-and-drop incoming calls to either voicemail or another extension);
  • Outbound Dialing (from virtually any contact program, including Microsoft Outlook®, Act!®, and Tigerpaw®); and
  • CRM Integration with Screen Pops.

In addition, incorporated into Call Manager are six companion applications that give users the ultimate in integrated call managing, including:

  • Contacts - provides directory features to look-up and dial other extensions with a click of the mouse, access the Presence Viewer and more;
  • History - automatically creates a log of calls dialed, received, and missed;
  • ACD Viewer - enables users to view the status of all contact center groups to which they belong;
  • Chat (Instant Messaging) - includes support for whiteboard and canned messages;
  • Dialer - enables users to schedule phone calls to be placed later by using Microsoft Outlook; and
  • Web Browser - provides access to Internet or Intranet locations or direct access to local HTML files.

Compatibility

Call Manager is compatible with the entire family of IPedge IP business telephone systems. It is also compatible with Toshiba's family of Strata® CIX™ family of IP business telephone systems and with most popular CRM solutions, including Act!, TigerPaw, Salesforce.com, and Microsoft Outlook.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, InfoTECH Spotlight and Next Gen Mobility, premiering in September 2011, magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.

TMC is the producer of ITEXPO, the world's largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive's Fastest 50 Award List. TMC expects to accelerate ITEXPO West's growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

About Toshiba America Information Systems, Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide digital products, services and solutions, including industry-leading portable computers; televisions, TV/DVD Combination products, Blu-ray Disc and DVD products, and portable devices; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and IP business telephone systems with unified communications, collaboration and mobility applications. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation.

About Toshiba
Toshiba is a world leader and innovator in pioneering high technology, a diversified manufacturer and marketer of advanced electronic and electrical products spanning digital consumer products; electronic devices and components; power systems, including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 490 companies, with 203,000 employees worldwide and annual sales surpassing 6.3 trillion yen (US$77 billion). Visit Toshiba's Web site at www.toshiba.co.jp/index.htm.

© 2011 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.

Contact Information

  • Toshiba PR Contact:
    Teri Sawyer
    T&Co.
    714-536-8407
    Email Contact

    TMC Contact:
    Jan Pierret
    TMCNet
    Marketing Manager
    203-852-6800, ext. 228
    Email Contact

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