SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division

Toshiba America Information Systems Inc., Telecommunication Systems Division

Toshiba America Information Systems Inc., Telecommunication Systems Division

August 16, 2011 10:00 ET

Toshiba's Call Manager Receives 2010 Communications Solutions Product of the Year Award From TMC

IRVINE, CA--(Marketwire - Aug 16, 2011) - Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com), today announced that its Call Manager has won a 2010 Communications Solutions Product of the Year Award from TMC, a global, integrated media company.

"Toshiba was chosen to receive a 2010 Product of the Year Award for creating exceptional advancements in voice communications," said Rich Tehrani, CEO, TMC. "Toshiba's Call Manager has shown benefits for its customers and provides ROI advantages for the companies that use it. Congratulations to the entire team at Toshiba."

"We are honored to receive this award for the Call Manager," said Brian Metherell, vice president and general manager for Toshiba America Information Systems Inc., Telecommunication Systems Division. "Toshiba's Call Manager gives enterprise and SMB users a highly effective solution that delivers the unified communications capabilities they want in a friendly graphical user interface (GUI)."

The Communications Solutions Product of the Year Award recognizes the vision, leadership and thoroughness that are characteristics of this prestigious award. The most innovative products and services brought to the market from March 2009 through March 2010 were chosen as winners of the Communications Solutions Product of the Year Award.

The 2010 Communications Solutions Product of the Year Award winners are published on the INTERNET TELEPHONY and Customer Interaction Solutions Web sites.

About Toshiba's Call Manager

Call Manager features and capabilities include:

  • Easy-to-Use Ribbon Graphical User Interface -- the Call Manager Ribbon GUI is based on the Microsoft® Fluent™ User Interface, making it easy to use to manage calls and related UC functions;
  • GUI Flexibility and Button Customizability -- flexible buttons in the Call Manager can be programmed as any feature. In addition, other buttons can be added for ACD functionality;
  • Fully Featured Desktop Call Control -- complete desktop call control using PCs rather than desk telephones;
  • Presence Viewer -- displays the status of other users;
  • Instant Messaging/Chat -- enables instant communications with any user, broadcasts messages to multiple users, and features simultaneous Chat sessions;
  • Customized Call Handling -- gives users the ability to drag-and-drop incoming calls to either voicemail or another extension;
  • Outbound Dialing -- allows users to dial out from virtually any contact program, including Microsoft Outlook®, Act!®, and Tigerpaw®, etc.; and
  • CRM Integration With Screen Pops -- gives users the ability to integrate their call management with their CRM applications of choice and enjoy screen pops and other integration benefits.

In addition, incorporated into Call Manager are six companion applications that give users the ultimate in integrated call managing, including:

  • Contacts -- provides directory features to look-up and dial other extensions with a click of the mouse, access the Presence Viewer and more;
  • History -- automatically creates a log of calls dialed, received, and missed;
  • ACD Viewer -- enables users to view the status of all contact center groups to which they belong;
  • Chat (Instant Messaging) -- includes support for whiteboard and canned messages;
  • Dialer -- enables users to schedule phone calls to be placed later by using Microsoft Outlook; and
  • Web Browser -- provides access to Internet or Intranet locations or direct access to local HTML files.

Compatibility

Call Manager is compatible with Toshiba's new IPedge™ family of pure IP business telephones systems as well as the entire Strata® CIX™ family of converged IP business telephone systems. It is also compatible with most popular CRM solutions, including Act!, TigerPaw, Salesforce.com, and Microsoft Outlook.

For more information, visit:
http://www.telecom.toshiba.com/Technology_Briefs/strata_call_manager.cfm

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.

TMC is the producer of ITEXPO, the world's largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive's Fastest 50 Award List. TMC expects to accelerate ITEXPO West's growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

About Toshiba America Information Systems, Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide digital products, services and solutions, including industry-leading portable computers; televisions, TV/DVD Combination products, Blu-ray Disc and DVD products, and portable devices; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and IP business telephone systems with unified communications, collaboration and mobility applications. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation.

About Toshiba
Toshiba is a world leader and innovator in pioneering high technology, a diversified manufacturer and marketer of advanced electronic and electrical products spanning digital consumer products; electronic devices and components; power systems, including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 490 companies, with 203,000 employees worldwide and annual sales surpassing 6.3 trillion yen (US$77 billion). Visit Toshiba's Web site at www.toshiba.co.jp/index.htm.

© 2011 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.

Contact Information

  • Toshiba PR Contact:
    Teri Sawyer
    T&Co.
    714-536-8407
    Email Contact

    TMC Contact:
    Jan Pierret
    TMCNet
    Marketing Manager
    203-852-6800, ext. 228
    Email Contact

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