SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division
IRVINE, CA--(Marketwired - Jun 4, 2013) - Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com), today announced that its Call Manager™ unified communications and contact center solution has won a 2013 CRM Excellence Award from TMC, a global, integrated media company, as presented by CUSTOMER magazine. The 2013 CRM Excellence Award winners were announced in the May issue of CUSTOMER magazine.
"The 14th Annual CRM Excellence Awards is pleased to recognize Toshiba for being a true CRM partner to its customers and clients," said Rich Tehrani, TMC's CEO and Group editor-in-chief. "Toshiba has demonstrated to the editors of CUSTOMER magazine that its Call Manager improves the processes of their clients' businesses by streamlining and facilitating the flow of information."
The CRM Excellence Award judges rely on facts and statistics demonstrating the improvements that the winner's product has made in a client's business. Winners were chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
"Toshiba's Call Manager gives enterprise and SMB users of Toshiba's IP business telephone systems a highly effective unified communications solution that delivers the capabilities they want in a friendly graphical user interface," said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. "Call Manager's flexible, easy-to-use ribbon GUI with button flexibility delivers fully featured call control. Its presence viewer, IM chat, and softphone option enable users to communicate more effectively."
Now available, Toshiba's new Call Manager Mobile empowers users to take their office calls and instant messages with them on their mobile devices, just as if they were at their desks. Features also include Enhanced Presence, Single and Group Instant Messaging, and Single-number Reach for both incoming and outgoing calls. Call Manager Mobile is now available for mobile devices, including iOS® and Android™.
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TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by as many as 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
About Toshiba America Information Systems Inc.
Telecommunication Systems Division
Toshiba America Information Systems Inc., Telecommunication Systems Division is one of the three business units of Toshiba America Information Systems Inc. (TAIS) and offers business communication solutions for SMB enterprises and enterprises with multi-site or regional locations. Toshiba's VIPedge cloud-based business telephone solution supports up to 500 users, and the IPedge and Strata CIX systems support from 8 to 1,000 users and offer Voice over IP, voice mail and unified messaging, conferencing and collaboration, unified communications applications, networking, mobility and more. Together with Toshiba's PCs, tablets, copiers, and surveillance video cameras/recorders, Toshiba's Telecommunication Systems Division helps enterprises maximize business efficiency in communications and mobility. For more information, visit www.Telecom.Toshiba.com.
Headquartered in Irvine, Calif., TAIS is an independent operating company owned by Toshiba America Inc., a subsidiary of Toshiba Corporation, a world-leading diversified manufacturer, solutions provider and marketer of advanced electronic and electrical products and systems. Toshiba was founded in 1875 and today operates a global network of more than 550 consolidated companies, with 202,000 employees worldwide and annual sales surpassing 6.1 trillion yen (US$74 billion). Visit Toshiba's Web site at www.toshiba.co.jp/index.htm.
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