IRVINE, CA--(Marketwire - Oct 9, 2012) - Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com), today announced that its IPedge® IP business telephone system has won TMC's 2012 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine. This award was given, in part, for the successes achieved by Toshiba's IPedge EP at LifeLong Medical Care. The 2012 INTERNET TELEPHONY Excellence Award winners are published in the September 2012 issue of INTERNET TELEPHONY magazine, www.itmag.com.
"We are honored to have Toshiba's IPedge EP win TMC's 2012 INTERNET TELEPHONY Excellence Award," said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. "Designed for small companies and branches of larger companies, IPedge EP empowers users to communicate more effectively, be more cost effective, and have greater access to their customers, partners and each other."
"The editors of INTERNET TELEPHONY are pleased to award Toshiba's IPedge EP with a 2012 INTERNET TELEPHONY Excellence Award for its innovation in IP communications. With its IPedge EP, Toshiba has demonstrated outstanding quality and delivered exceptional solutions for its customers," said Erik Linask, group editorial director of INTERNET TELEPHONY.
IPedge EP Delivers Big Company IP Functionality for Small Companies
Toshiba's IPedge EP, the smallest member of the IPedge family, is an IP business telephone system designed specifically for small businesses with up to 40 users per server. It gives small businesses big company IP features and functionality at an affordable price. IPedge EP delivers all the features, functionality, quality and reliability for which Toshiba's telephone systems are known. It is networkable with other IPedge systems and/or Toshiba's Strata® CIX™ IP converged business telephone systems.
IPedge EP goes beyond most competitors' small-business IP solutions by delivering more applications on a single server, including expanded call processing and voice mail with unified messaging features, unified communications, meet-me audio/video conferencing and Web collaboration, centralized administration, and the ability for individual users to easily program their own telephones.
IPedge EP is available from Authorized Toshiba Dealers nationwide.
IPedge EP Success Story: LifeLong Medical Care
Founded in 1976, LifeLong Medical Care is a dynamic nonprofit community organization with nine locations, delivering quality health services for all ages. LifeLong provides approximately 233,720 health care visits to more than 41,000 individuals, many with complex health conditions.
Mission: Create an Affordable and Reliable Networked Telephone System
Managed by Betsy Ami, LifeLong's director of IT, LifeLong's Toshiba business telephone system helps meet LifeLong's communication objectives, including centralizing telephony applications and networking locations together over IP.
LifeLong's Authorized Toshiba Dealer, ATS Communications Inc. of Concord, Calif., installed and provides service and support for the system.
Solution: Toshiba Provides the Best of Both Worlds - IP and Digital Converged Communications
Installed by ATS Communications, LifeLong's Toshiba business telephone system consists of both pure IP and IP converged systems for the best of both worlds, including both IP and IP converged systems supporting both digital and IP telephones. LifeLong's IPedge EP is networked with eight of Toshiba's Strata CIX IP converged business telephone systems, delivering telephony solutions for nearly 900 ports across all locations. The solution also includes an extensive call center, unified messaging, auto attendant, and Toshiba's Network eManager® for centralized remote management of all systems in all locations.
Result #1: Centralized System Reduces Costs, Improves Productivity
Toshiba met LifeLong's requirement for a centralized system with shared applications across all locations, including voice mail, call center and remote system management. Using Toshiba's Network eManager remote administration tool, LifeLong's IT staff can now remotely manage the entire telephone system from their desktop or laptop computers.
Result #2: Seamlessly Networked Systems Deliver Low-Cost Communication
LifeLong's locations are seamlessly networked via IP using Toshiba's Strata Net IP networking solution. Networking the systems enables direct extension dialing and call transfers between the locations, helping reduce toll charges by thousands of dollars every month. And, it's helped improve communication between both the internal staff and their patients.
Result #3: Easy Mobility Solutions for Mobile and Remote Workers
Using Toshiba's SoftIPT® softphones, LifeLong's mobile and remote workers have their Toshiba telephones with them on their mobile devices, no matter where they go. They can make, receive and transfer calls, pick up voice mail and do conference calling -- just as if they were using a desk phone -- from anywhere they have Internet access.
Bottom Line: Toshiba Delivers a Centralized Business Telephone System That Saves Costs and Improves Communication
Toshiba's IPedge and Strata CIX telephone systems have met LifeLong's communications objectives, including:
- Cost savings of more than $30,000 annually by networking all locations over IP, thus eliminating toll charges between networked locations;
- Improved communication with centralized voice mail, call center and centralized system administration across all locations;
- Use of IP telephones, which allows LifeLong's staff members to take their telephones with them as they move between locations;
- Improved routing of patient calls to the right call center group and agent;
- Ability to grow the system by adding IP or converged solutions and IP, digital or mobile endpoints;
- Centralized, remote administration of the entire system, which reduces time to make changes while decreasing the need for costly service calls; and
- Standardization on a single vendor platform for all locations.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.
TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online.TMC publishes the TMC's CUSTOMER Magazine (formerly Customer Interaction Solutions), INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more.
For more information about TMC, visit www.tmcnet.com.
About Toshiba America Information Systems Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of three business units: Digital Products Division, Imaging Systems Division, and Telecommunication Systems Division. Together, these divisions provide digital products, services and solutions, including industry-leading portable computers; televisions, TV/DVD Combination products, Blu-ray Disc and DVD products, and portable devices; imaging products for the security, medical and manufacturing markets; and IP business telephone systems with unified communications, collaboration and mobility applications. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America Inc., a subsidiary of Toshiba Corporation.
Toshiba is a world-leading diversified manufacturer, solutions provider and marketer of advanced electronic and electrical products and systems. Toshiba Group brings innovation and imagination to a wide range of businesses: digital products, including LCD TVs, notebook PCs, retail solutions and MFPs; electronic devices, including semiconductors, storage products and materials; industrial and social infrastructure systems, including power generation systems, smart community solutions, medical systems and escalators & elevators; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 550 consolidated companies, with 202,000 employees worldwide and annual sales surpassing 6.1 trillion yen (US$74 billion). Visit Toshiba's web site at www.toshiba.co.jp/index.htm
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