SOURCE: Total Merchant Services

merchant services, credit card machine, merchant account

September 23, 2010 06:00 ET

Total Merchant Services Announces Spanish Language Support for Merchants

CHATTANOOGA, TN--(Marketwire - September 23, 2010) -  Total Merchant Services, a leading credit and debit card processing service company, has implemented a Spanish Language Outreach Support Program for their merchants. The program is designed to enhance communications between merchants and the merchant support team in order to accommodate merchants who prefer Spanish as their primary language. The program includes three important additions.

First, all merchant application, agreement, terms, and credit card machine information will be available in Spanish. Second, the terminal prompts that appear on the credit card machine when in use, will appear in Spanish. Third, in the event merchants need to contact the company's merchant services support staff over any processing or account issue, bilingual representatives that speak both Spanish and English will be available.

Regional Sales Manager Marc Kenyon commented: "Over the years we have noted that there is a growing number of business owners and managers in our merchant customer base that have a preference for Spanish as their primary language. At times communications between our staff and Hispanic merchants in English has not been as clear as it needs to be, which can lead to problems on both ends. We feel that it is now essential that we have a strong outreach to the Latino community to help their businesses run smoother. "

The company states that there are no additional costs associated with the program and the standard free credit card machine placement and "zero up-front cost" program is included. Merchants that are interested in the program may contact the National Sales Office at 888-871-4558 for further information about a merchant account and enrollment. The company is also seeking bilingual sales representatives in many areas throughout the country. Bilingual sales representatives with business to business sales experience are invited to contact Marc Kenyon, Regional Sales Manager at 888-871-4558 ext. 601. 

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About Total Merchant Services:

The Total Merchant Services national sales office is located in Chattanooga, Tennessee. You can visit them at their website to find out more about their processing services. The company boards an average of 5,000 new merchants per month and services nearly 200,000 active businesses. Total Merchant Services is a registered Independent Sales Organization (ISO) and Merchant Service Provider (MSP) of HSBC Bank National Association, Buffalo, NY.

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