SOURCE: Trace3


December 29, 2010 13:15 ET

Trace3 Announces North American Authorized Training Center and Support Partner Status for Palo Alto Networks

Trace3 to Offer Training and Technical Support With the Highest Number of ACEs (Accredited Configuration Engineers)

IRVINE, CA--(Marketwire - December 29, 2010) - Trace3, a leading IT Systems Integrator that defines IT Strategy by providing solutions and services for reducing infrastructure complexity, today announces their Authorized Training Center and Support Partner Status for Palo Alto Networks™, the network security company. The importance of this new offering is to expand the focus of Trace3's services to better support and enable their clients to benefit from their technology investments. With a "Come to You" offering, Trace3's ACE (Accredited Configuration Engineers) Team also provides Tier 1 & 2 support acting as the client's first call for potential support tickets and assistance.

"We no longer want our clients to worry about making investments in low-level support issues, we want to empower them to handle those issues in an efficient and self-sufficient manner," says Hayes Drumwright, CEO Trace3. "We will always provide our clients with the support they need to ensure success but the largest value we can provide is to have them not need Trace3 anymore. The idea is to make them self-sufficient so that they can resolve potential problems quickly and focus on more important things like IT strategy and business objectives."

Trace3's Offerings are as follows: ATC Program

  •  PAN-EDU 201- During this 2 day introductory-level class, the instructor will lead students through the process of installing, configuring, managing and troubleshooting Palo Alto Networks next generation firewalls. Successful completion of this two-day, instructor led course will enable the attendee to install, configure, manage, and perform basic troubleshooting on the entire line of Palo Alto Networks next generation firewalls.
  •  PAN-EDU 301- The 1 day Advanced Troubleshooting class covers basic troubleshooting methodology for the Palo Alto Networks firewall. It is primarily focused on troubleshooting scenarios. Successful completion of this one-day, instructor led course will enable the attendee to perform advanced troubleshooting on the entire line of Palo Alto Networks next generation firewalls.

"Palo Alto Networks welcomes Trace3 to our ATC (Authorized Training Center) program," stated Brett Eldridge, Vice President of Global Support for Palo Alto Networks. Trace3 is a Palo Alto Networks authorized platinum reseller who has heavily invested in Palo Alto Networks technical training curriculum achieving the highest number of ACEs (Accredited Configuration Engineers) in the Western region. The addition of Trace3 to our ATC program will help us to better serve our combined customers by offering additional classes and geographical flexibility nationwide. Trace3 has always been a leading Partner model of Palo Alto Networks and this launch continues that reputation."

About Trace3
Trace3 is a leading regional IT Systems Integrator that specializes in developing custom solutions that reduce complexity within a corporate IT infrastructure. Trace3 helps clients maximize their IT infrastructure ROI by simplifying data management, virtualization, network security and application acceleration, disaster recovery services and new cloud computing initiatives.

As IT departments growingly move into "the cloud" and begin evaluating the cost savings and benefits associated with a shared infrastructure, it has become clear to Trace3 that in order to continue providing true value add to our clients and manufacturer partners, we need to fill a void in the IT market. That void being IT co-management services, where not only do we understand their IT environment and help them solve IT problems as Trace3 has traditionally done, but also provide them with 2 main features: 1) an IT vision (tokened "Define your X") that we aid in defining and achieving and 2) co-management services to achieve that vision. Co-management consists of several services ranging from the most basic, such as installation, to the most integrated, such as staff augmentation or residency. The goal of our co-management services is to allow the client the benefit of scalability of all infrastructure resources within their IT department. For more information, visit

About Palo Alto Networks
Palo Alto Networks is the network security company. Its next-generation firewalls enable unprecedented visibility and granular policy control of applications and content -- by user, not just IP address -- at up to 10Gbps with no performance degradation. Based on patent-pending App-ID™ technology, Palo Alto Networks firewalls accurately identify and control applications -- regardless of port, protocol, evasive tactic or SSL encryption -- and scan content to stop threats and prevent data leakage. Enterprises can for the first time embrace Web 2.0 and maintain complete visibility and control, while significantly reducing total cost of ownership through device consolidation. For more information, visit

For more information, visit

Contact Information

  • Trace3 Media Contact:
    Jason Aston - Public Relations Manager
    Tel: +1 949 333 2346