SOURCE: CSA Travel Protection

CSA Travel Protection

April 15, 2011 03:05 ET

Travel Agents Can Take Simple Steps to Greatly Reduce Risk of Data Breach and Protect Customers From Identity Theft

CSA Travel Protection Leads Cruise3Sixty Panel Identifying Risks and Offering Tips

FORT LAUDERDALE, FL--(Marketwire - Apr 15, 2011) - CSA Travel Protection (CSA), dedicated for the past 20 years to providing affordable travel insurance and emergency assistance services, will moderate a panel today here at the Cruise3Sixty conference to identify the risks and the potential liability associated with Identity (ID) Theft, specifically as it impacts travelers and travel agents as well as solutions. Also discussed will be the importance of securing sensitive customer information to prevent data breaches, and the steps travel agents can take to reduce the risk of a breach and minimize their potential liability.

Panel experts include moderator Frank Shellabear, president of the sales divisions of both CSA and its sister company Europ Assistance USA, as well as Patrick Simmons, national accounts manager at CSA, Vladimir Poletaev, director of strategic account management at Europ Assistance USA, Brent Agar, director of North American operations for SentryBay Ltd. and Jeff Winton, head of partner development for IJET.

Recent reports indicate that travelers are vulnerable to identity theft due to hackers targeting hotels and restaurant networks. The session will delve deeper into this trend, as well as discuss and assess additional points of interest, such as:

  • According to the Privacy Rights Clearinghouse, 160 data breaches have already occurred in 2011 (as of April 12).
  • These data breaches involve nearly 10 million known records.
  • 63 of these data breaches contain an unknown number of records.
  • Breaches are happening anywhere your customer is using a credit card during their travels -- even at major hotels, resorts and airlines.

In addition, the panel will share tips on how travel professionals can protect their business and their customers from the growing trend of information and identity theft:

  • Create a breach task force -- don't ignore the issue; be proactive.
  • Review your organization's security systems and information/data flow.
  • Survey internal processes, communication and training -- using firewalls and encryption is not enough; humans aren't always as careful.
  • This is not just an IT issue -- the entire organization must be involved.

Cruise3Sixty attendees can sit in on this important discussion, titled "Data Integrity and ID Theft: the Traveler & the Agent" today at 5:45 PM at the Broward County Convention Center. Attendees can also stop by the CSA booth (505-507) for more information.

About CSA Travel Protection
CSA Travel Protection, a Europ Assistance company, is dedicated to providing affordable travel insurance and emergency assistance services to protect travelers' valuable investments and provide the peace of mind one deserves while traveling. Now celebrating its 20-year anniversary, CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through superior customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.

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