SOURCE: TriCore Solutions

TriCore Solutions

May 19, 2015 10:00 ET

TriCore Gains ISO/IEC 20000-1:2011 Certification for IT Service Management

BOSTON, MA--(Marketwired - May 19, 2015) - TriCore Solutions, the application management experts, today announced it has received ISO/IEC 20000-1:2011 certification across its operations. The comprehensive scope of the ISO 20000 certification aligns to ITIL service management best practices applied to TriCore's Service Delivery organization. The certification represents a significant milestone in TriCore's continued efforts in focusing on service quality management and the continuous improvement of its operations.

"We are technology experts with a culture deeply rooted in customer service. Flexibility and responsiveness define who we are and as a result our customers continue to expand their partnership with TriCore," said Mark Clayman, President and COO at TriCore Solutions. "This certification validates our commitment to our customers to provide superior service to fulfill the TriCore Trusted Promise."

TriCore designed, established, documented, implemented, operates, monitors, reviews, maintains and improves a Service Management System (SMS) of integrated and repeatable processes to ensure its services conform to specified requirements of international quality standards and ITIL best practices. This SMS is fully compatible and supportive of the Information Technology Infrastructure Library (ITIL) framework.

ISO 20000 represents the accreditation standard for ITIL service management processes, providing an internationally recognized ICT service management standard for corporate quality assurance. TriCore applies ITIL best practices across the IT service management life cycle to ensure quality operations are in line with clearly defined process performance metrics.

The accreditation, audited by Bureau of Veritas as our certification body, provides TriCore's customers with verifiable third party audited assurance of quality process controls applied to their critical outsourced business information technology. 

About TriCore Solutions
TriCore Solutions, the application management experts, provides a full suite of scalable and reliable managed application, cloud, infrastructure hosting, and consulting services to enterprise organizations. The company delivers its services and the TriCore Trusted Promise to more than 250 companies worldwide to reduce costs, raise service levels, improve customer experience, increase business agility, and accelerate innovation, unlocking the business value from their IT investments. TriCore Solutions is headquartered in Boston, MA, with offices in India and throughout North America. For more information, please visit http://www.tricoresolutions.com and @tricorenow on Twitter.

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