SOURCE: TriTech Software Systems

June 14, 2013 16:37 ET

TriTech Software Systems Sponsors NENA 2013 PSAP Tour

CHARLOTTE, NC--(Marketwired - Jun 14, 2013) -  A highlight every year at the NENA Conference & Expo are the PSAP Tours where conference attendees get an inside look at the operations of their colleagues. In an effort to encourage networking and sharing of best practices among public safety agencies, TriTech Software Systems is proud to sponsor the NENA PSAP tours. 

Key Facts:

  • NENA PSAP Tours will be held on Sunday, June 16, Monday, June 17, and Wednesday June 19 from 1:00 PM to 4:00 PM. Each tour visits Charlotte Fire Communications, Charlotte-Mecklenburg Police Department, and Medic 911.
  • TriTech customers since 1997, Medic 911 dispatches Mecklenburg EMS, Mecklenburg County Fire Departments & 1st Responders. With more than 510 employees and a diverse fleet consisting of various ambulances, mass casualty vehicles and emergency response assets, Medic 911 responded to 143,362 EMS & Fire incidents in 2012. Medic 911 utilizes TriTech's CAD, Mobile and Billing solutions. 
  • TriTech customers since 2003, Charlotte Fire Communications dispatches for City Fire only, responding to fire incidents and as first responders on medical calls. With a staff of 39, Charlotte Fire dispatched 94,066 incidents in 2012. Charlotte Fire utilizes TriTech CAD and Mobile solutions. 

Supporting Quotes:

Barry Bagwell, Deputy Director, Medic 911
"As the busiest 911 Emergency Medical Services Agency in the state of North Carolina, it is our responsibility to stay abreast of advances in technology that will enable us to be more responsive to our patients and their needs. Technology is the cornerstone of making our operations more efficient, and our partnership with TriTech helps us improve emergency response and enables us to continue our service in providing excellent care." 

Todd Sims, Operations Manager, Medic 911
"We are very proud of our long standing relationship with TriTech Software Systems, which provides us with great value in allowing us to make our communications center and field operations efficient. Most important in vendor relationships is the ability to grow the product with the changing needs of the industry and commitment to customer service -- both of which TriTech continually delivers." 

Marsha Withrow, ENP, Communications Manager, Charlotte Fire
"As the demands on communications centers continue to increase, technology plays an important part in helping our staff to effectively manage the increased demands and ensure public safety. We proudly continue to partner with TriTech because their CAD and Mobile solutions provide the critical functionality and reliability needed to support our requirements."

Chris McAllister, Vice President of Product Management and Marketing, TriTech Software Systems:
"We are very honored to partner with NENA and sponsor the PSAP Tours. As long time TriTech clients, we are excited that NENA selected both Charlotte Fire and Medic 911 for their excellent reputation and exceptional service they provide to their communities. This also provides attendees the opportunity to see the TriTech CAD in action." 

Supporting Resources:

Medic 911 Website:

Charlotte Fire Website:

TriTech Website:

About TriTech Software Systems

TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency -- PSAP, Law, Fire, or EMS.

TriTech Software Systems' sole focus is public safety software. The company's experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company -- TriTech Software Systems.

Contact Information

  • Cheri Lane
    Marketing Communication Manager
    TriTech Software Systems
    Direct: (563) 387-4858
    Mobile: (563) 380-1194