SOURCE: Tidal Software

February 20, 2007 08:00 ET

TriZetto's Hosting Services Group Triples Efficiency With Help of Job Scheduler

High Customer Satisfaction Rate Linked to Improved Data Processing

PALO ALTO, CA -- (MARKET WIRE) -- February 20, 2007 --Tidal Software, a leading provider of application scheduling and performance management software, today announced that The TriZetto Group Inc., a healthcare technology company serving payers, has tripled the efficiency in jobs it runs annually in its hosting services data centers with the help of Tidal's job scheduler software, Tidal™ Enterprise Scheduler. The software has also helped TriZetto improve customer satisfaction rates through the rapid, accurate, and frequent delivery of information.

Tidal Enterprise Scheduler can rapidly fulfill an organization's data processing needs. "After deploying Tidal's software, we were able to reduce lag times between jobs, as well as manual intervention and errors," said Cyd Means, director of computer operations for TriZetto. "Today, we have tripled the volume of our production. Tidal plays a valuable role in our operations and in helping us to achieve a high level of customer service, our top priority."

TriZetto's Hosting Services team supports three state-of-the-art data centers serving customers across the United States, running heterogeneous systems and hosting TriZetto's applications for more than 75 health insurance payers. TriZetto hosts and provides full-spectrum application management services to healthcare payers to support their day-to-day operations, such as claim processing, enrollment and billing, medical management, customer service, EDI and Web transactions. Using Tidal software, TriZetto can create a customized job schedule for each customer, and can easily and automatically exchange secure data files with customers for streamlined operations.

According to Mark Davis, manager of scheduling for TriZetto, "Customers entrust us with their mission-critical IT operations. Tidal is easy to use. It enables us to respond to customer processing and reporting needs quickly and provide a frequent, detailed status, all of which can help bolster the customer experience. From the CIO to the operators, Tidal provided support and cooperation for the implementation, and it paid off for everyone, including our customers."

"One impressive result is that we have virtually eliminated scheduling errors, and we've also achieved a 99.9 percent success rate for error tracking and resolution," said Means. "Tidal's job scheduler helps us to quickly identify and turn around these issues, an important capability."

"TriZetto demonstrates exactly how data centers can deploy an enterprise job scheduler to simplify IT operations, and create positive results for the business," said Rod Butters, Tidal's senior vice president of marketing. "We were able to provide a simple, powerful solution to a challenging problem, and we are proud to be a part of their team."

TriZetto touches nearly half of the insured U.S. population through the premier information technology solutions it provides to health plans and benefits administrators. TriZetto's healthcare payer-focused offerings include enterprise and component software, hosting and business process outsourcing services, and consulting.

TriZetto will also offer Tidal's Enterprise Scheduler to its software license customers through the Tidal Reseller Partnership program. TriZetto will resell Tidal products within North America.

About Tidal Software

Tidal Software is a leading provider of advanced application scheduling and performance management software that radically simplify IT operations by automating performance and process management. Tidal provides a unique comprehensive management solution that enables IT organizations to maximize the automation, visibility, and control they have in the operation of their systems, ultimately making applications such as SAP®, PeopleSoft®, and Oracle E-business Suite™, as well as composite solutions consisting of packaged applications and custom SOA-based components more efficient, productive, reliable, and secure, enabling them to return greater business value. Tidal has increased the efficiency of advanced datacenters for global enterprises such as General Mills, HP, Microsoft, T-Mobile, ING and Warner Brothers. The privately held company is venture-funded by JPMorgan Partners, Kleiner Perkins Caufield & Byers, Novus Ventures and VantagePoint Venture Partners. For more information, contact Tidal Software at (650) 475-4600 or visit the company's web site at

Tidal Software Logo, Tidal Enterprise Scheduler, Tidal Horizon, Tidal Intersperse and Expert-in-a-Box are trademarks of Tidal Software, Inc. All other trademarks are those of their respective owners.

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