SOURCE: TrueShip

TrueShip Multi-Carrier Shipping Software

August 19, 2015 21:25 ET

TrueShip Issues White Paper to Educate Retailers on What Consumers Want From Returns

SCOTTSDALE, AZ--(Marketwired - August 19, 2015) - TrueShip ( -- the leading provider of automated returns management solutions (ReadyReturns) -- has just issued a new white paper to help better educate retailers on what consumers want from ecommerce returns.

As the ecommerce industry prepares to eclipse $1 trillion in annual sales, and as U.S. ecommerce has hauled in a record $300 billion for the first time in a year, ecommerce returns are quickly taking center stage as the most omnipresent deterrence or aid in the conversion funnel.

But many retailers have still been hesitant to adopt a customer-facing online returns policy and an automated process for consumers. The lack of doing so could actually be costing some retailers big dollars. With a convenient returns policy in place, customer confidence improves and conversion rates increase.

TrueShip's new white paper ( helps retailers better understand the consumer mindset behind returns, as well as the aggregate returns statistics for the ecommerce industry.

It covers the following elements:

  • How a convenient returns policy can actually make you money in the long run.
  • Why consumers are scrupulous of the returns policy.
  • Statistics on ecommerce returns.
  • Statistics on what consumers want from a returns policy.
  • Infographic: "7 Steps To Transform Your Returns Policy."

"An e-retailer returns policy is a very important cog in the ecommerce wheel and conversion funnel," explained Michael Lazar, Director of Online Marketing at TrueShip. "If you are not engaging users properly and offering a convenient, automated and efficient returns policy, there's a good chance that shoppers will take their business elsewhere."

Read the full guide at:

New users can start a 30-day trial of ReadyReturns automated online retail returns software by visiting:

About TrueShip

#ShipSmarter - TrueShip is the original architect of multi-carrier ecommerce shipping software. ReadyShipper shipping software integrates into the most widely used shopping carts and online marketplaces. It is an easy-to-use order fulfillment solution designed to save e-retailers time and money.

Start a 14-day trial of ReadyShipper shipping software by visiting:

About ReadyReturns

#ReturnsHappen - ReadyReturns is a customer-facing, plug-and-play, self-service online product returns software solution. It integrates into virtually any website without any programming. ReadyReturns lets customers make returns from a website by filling out a simple form and printing the return shipping label. E-retailers set the rules of the returns, including things like return shipping and restocking fees.

Start a 30-day trial of ReadyReturns by visiting:

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Contact Information

  • Press Contact
    Michael Lazar
    Director of Online Marketing
    Tel: (877) 818-7447