SOURCE: TrueShip

TrueShip Multi-Carrier Shipping Software

July 08, 2015 20:44 ET

TrueShip Releases White Paper To Help Retailers Improve Their Ecommerce Returns Process

SCOTTSDALE, AZ--(Marketwired - July 08, 2015) - TrueShip ( has just released a brand new white paper that was created to help online retailers perfect their ecommerce returns process.

Online sales in the U.S. have eclipsed the $300bn marker this past year for the first time. But studies have found that about 33% of all products that are ordered online are returned by consumers.

With a majority of the reasons for products being returned actually being on the shoulders of the retailer, offering a bad returns policy has been linked to decreased sales and higher cart abandonment rates.

Emerging studies have found that a convenient system for online returns can improve profits, retention and long term customer loyalty by exponential portions, and can also help decrease cart abandonment across the board, too.

Yet many retailers still bow to the misinformation fomented by prevalent online return myths. What it all comes down to is the return policy and how it’s crafted, something that can commonly be overlooked by retailers, who may be fearing a dip into their bottom lineas opposed to looking at the favorable outcome that a generous ecommerce returns process creates.

TrueShip’s newest white paper is designed to help retailers create an effective ecommerce returns process that satisfies their customers and also benefits their bottom line.

“About 65% of consumers will take the time to read your returns policy before they make a buying decision,” explained Michael Lazar, Director of Online Marketing at TrueShip. “What you say, how you say it, and how convenient the ecommerce returns process is at your store is critical in the consumer converting.”

You can read TrueShip’s newest white paper by visiting:

About TrueShip

#ShipSmarter - TrueShip is the original architect of multi-carrier ecommerce shipping software. ReadyShipper shipping software integrates into the most widely used shopping carts and online marketplaces. It is an easy-to-use order fulfillment solution designed to save e-retailers time and money.

Start a 14-day trial of ReadyShipper shipping software by visiting:

About ReadyReturns

#ReturnsHappen - ReadyReturns is a customer-facing, plug-and-play, self-service online product returns software solution. It integrates into virtually any website without any programming. ReadyReturns lets customers make returns from a website by filling out a simple form and printing the return shipping label. E-retailers set the rules of the returns, including things like return shipping and restocking fees.

Start a 30-day trial of ReadyReturns by visiting:

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Contact Information

  • Press Contact
    Michael Lazar
    Director of Online Marketing
    Tel: (877) 818-7447