SOURCE: TrueShip

TrueShip Multi-Carrier Shipping Software

May 26, 2015 19:00 ET

TrueShip's Newest Guide Delivers Five Must-Know Aspects to Better Manage Ecommerce Returns

SCOTTSDALE, AZ--(Marketwired - May 26, 2015) - TrueShip (http://www.trueship.com) has just published their newest guide that helps e-retailers better manage ecommerce returns. The guide is filled with must-know aspects that can enable e-retailers to integrate a better system to manage ecommerce returns; it also shows them why and how they can actually profit from making returns hassle-free for consumers, too.

The ecommerce demographic is changing. E-retailers are quickly learning that they need to embrace the online returns policy and favor the consumer, or the consumer will take their business elsewhere.

Studies have found that consumers view the buying experience and the after-buying experience (product returns), in a nearly identical capacity. If both of these funnels are not simple, hassle-free and convenient, consumers are less likely to become loyalists to an e-retailer.

With product returns averaging around 25% across the board for ecommerce, integrating a customer-friendly system to manage ecommerce returns is no longer a consideration for forward-thinking entities; it's a must-do scenario.

The new guide by TrueShip delivers several methods that can help e-retailers better manage online returns.

These include:

  • Updating the return policy to improve consumer confidence.
  • Integration sizing apps to reduce the rate of returns in fashion ecommerce.
  • Prominently advertising the returns policy to shoppers.
  • Systematizing the management of ecommerce returns.
  • Offering in-store credit on returns to improve profits.

"How you manage ecommerce returns will have a direct influence on future sales, customer loyalty and long term retention," explained Michael Lazar, Director of Online Marketing at TrueShip. "With the proper system and process in place, these critical goals can be more easily met for e-retailers."

TrueShip’s newest guide can be viewed by visiting: http://www.trueship.com/articles/how-to-better-manage-ecommerce-returns-five-things-you-really-need-to-do-now.

A wide assortment of related guides and white papers can also be found at: http://www.trueship.com/blog.

Start a 30-day complimentary trial of ReadyReturns and better manage ecommerce returns today by visiting: http://www.trueship.com/manage-ecommerce-returns.

About TrueShip

#ShipSmarter -- TrueShip is the original architect of multi-carrier ecommerce shipping software. ReadyShipper shipping software integrates into the most widely used shopping carts and online marketplaces. It is an easy-to-use order fulfillment solution designed to save e-retailers time and money.

About ReadyReturns

#ReturnsHappen -- ReadyReturns is a customer-facing, self-service online product returns software solution. It integrates into virtually website without any programming. ReadyReturns lets customers make returns from a website by filling out a simple form and printing the return shipping label. E-retailers set the rules of the returns, including things like return shipping and restocking fees.

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Contact Information

  • Press Contact

    Director of Online Marketing
    Michael Lazar
    Tel: (877) 818-7447 ext: 5007
    Email: mike@trueship.com