May 11, 2011 10:27 ET
NEWBURYPORT, MA--(Marketwire - May 11, 2011) - Trunity, Inc. has released Trunity Connect, a robust customer support solution allowing organizations to establish a secure, two-way communication portal with customers and business partners. Trunity Connect is a gateway to a private, virtual social environment, increasing operational efficiencies, customer satisfaction, customer retention, business partner understanding and brand loyalty.
Bill Horn, EVP Strategy and Business Development, says, "Companies are spending over $11B on managing their customer relationships, and they have come to one critical conclusion -- their customers are talking and they need to be part of the conversation. Companies who do not manage the conversation find themselves reacting to reputation-killing rumors, often too late to have any measureable impact. Trunity Connect creates a safe environment for companies and their customers and business partners to discuss important issues, away from the prying eyes of competitors."
Trunity Connect provides the following benefits, to the corporation, the customer and the business partner:
Trunity Connect is a SaaS (Software-as-a Service) cloud solution, hosted in secure data centers located in the United States.
Founded in 2009, Trunity has transformed how knowledge is captured and shared between companies and their customers, creating a new level of customer engagement, satisfaction and loyalty. www.trunity.com
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