October 20, 2015 12:51 ET

TSANet Appoints New Board Member

Board of Director Position Filled by Rich Jardine, VP of Enterprise Security Support, Symantec Corporation

OVERLAND PARK, KS--(Marketwired - October 20, 2015) - TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral support alliance, has appointed Rich Jardine, VP of Enterprise Security Support at Symantec Corporation, to the TSANet Board of Directors.

“I am honored to be joining the TSANet Board of Directors,” said Rich Jardine. “TSANet is an important resource for our industry and I look forward to working with my fellow board members as we share new ways to effectively support customers in their multi-vendor network environments.”

“Rich continues a long tradition of Symantec’s involvement in the leadership of TSANet. As an original sponsor company over twenty years ago, Symantec has been in the forefront of embracing TSANet in unique and innovative ways. I’m looking forward to Rich continuing the long standing tradition of leadership within the TSANet Board,” said Dennis Smeltzer, TSANet president.

Rich joined Symantec in 2011 and is currently responsible for leading the global Enterprise Security Support (ESS) team. The ESS team is focused on delivering an exceptional end-to-end user experience for all Symantec security products and providing the highest possible level of customer satisfaction. Preceding his current role, Rich led the Customer Engineering team for the Endpoint Management Business Unit at Symantec. During his time at Symantec, Rich has been recognized twice as an Achievers MVP who displays exemplary performance, serves as a role model for the organization and has a significant impact on achieving results. Rich holds Bachelors of Science degree in Business Information Systems from Utah State University.

Rich joins the existing board members: Mark Mueller (Microsoft), Ted Williams (Red Hat), Jim West (Citrix Systems), Pamela Fowler (Actian Corporation), Doug Jones (NetApp), Jim Rubish (IBM), René Karel (VMware), Uwe Schaefer (Hewlett-Packard Company), John Bunney (Cisco Systems, Inc.) and Kieran Collins (EMC Corp.).

About TSANet

Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide, multi vendor alliance that offers an industry-wide forum to facilitate servicing multi vendor customers while providing an infrastructure for more efficient multi vendor problem solving. Membership consists of more than five hundred software and hardware companies. TSANet can be reached at (913) 345-9311 or at

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