October 27, 2015 12:08 ET

TSANet Appoints New Board Member

Board of Director Position Filled by Kieran Collins, Senior Manager, Customer Services, Strategy and Operations, EMC Corp.

OVERLAND PARK, KS--(Marketwired - October 27, 2015) - TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral support alliance, has appointed Kieran Collins, Senior Manager, Customer Services, Strategy and Operations at EMC Corp., to the TSANet Board of Directors.

"In recent weeks I've had the pleasure of attending both the Global Strategy meeting and the EMEA Forum. The openness of all discussions and the willingness of all participants to share knowledge, experiences and best practices is critical to our customers and partners. At EMC, we are focused on delivering a proactive and predictive solutions oriented service experience to our customers. The network and industry alliances, facilitated and led through TSANet, establishes a platform for success. This collaboration will enable members to deliver a superior service to customers, particularly when servicing complex customer events based on cloud and multi-vendor solutions. I look forward to working with the TSANet leadership team throughout 2016 to address new strategic challenges and further enhance the value that TSANet brings to our team and our customers."

"EMC has been an active member and in a leadership position within the TSANet organization for several years. This member holds a tradition of positioning TSANet as a strategic part of their overall multi-vendor support portfolio. Kieran brings not only a great skill set to the Board but one with an International flavor as well. We’re all looking forward to his leadership and participation," said Dennis Smeltzer, TSANet president.

Kieran is responsible for business development, operations and strategic planning for EMC’s Solutions division. Based in Cork, Ireland, Kieran has been with EMC for 4 years and prior to this has worked in software development, consultancy, professional services and technical support. Kieran’s core competencies include business & strategic planning, program & change management as well the ability to drive cross functional collaboration and leadership. He has over 10 years of leadership experience in managing technical teams and enjoys mentoring staff to attain both team and personal career goals. Kieran's professional certifications include SCP Certified Support Manager, ITIL and PRINCE2 Certified Project Manager. He holds an MBA from University of College Cork, Master of Engineering from Dublin City University, and a Bachelor’s Degree from Waterford Institute of Technology.

Kieran joins the existing board members: Mark Mueller (Microsoft), Ted Williams (Red Hat), Jim West (Citrix Systems), Pamela Fowler (Actian Corporation), Doug Jones (NetApp), Jim Rubish (IBM), René Karel (VMware), Uwe Schaefer (Hewlett-Packard Company), John Bunney (Cisco Systems, Inc.) and Rich Jardine (Symantec Corporation).

About TSANet

Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide, multi vendor alliance that offers an industry-wide forum to facilitate servicing multi vendor customers while providing an infrastructure for more efficient multi vendor problem solving. Membership consists of more than five hundred software and hardware companies. TSANet can be reached at (913) 345-9311 or at

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