April 26, 2016 12:35 ET

TSANet Appoints New Board Member

Board of Director Position Filled by Richard Long, Director of Technical Support at Actian Corporation

OVERLAND PARK, KS--(Marketwired - April 26, 2016) - TSANet (Technical Support Alliance Network), the industry's largest vendor neutral support alliance, has appointed Richard Long, Director of Technical Support at Actian Corporation, to the TSANet Board of Directors.

"Actian has a tradition of supporting TSANet in multiple leadership positions. They have been a strong promoter of several TSANet initiatives and committees. I'm very much looking forward to Richard's participation, contributions and leadership on our Board," said Dennis Smeltzer, TSANet President.

Richard joined Actian in 2012 and has over 20+ years of technical support and support management experience. His responsibilities include leading several teams of support engineers and team managers on database, cloud SaaS and on-prem software and offerings. Richard is responsible for helping develop new strategic processes, procedures, metrics, Salesforce reporting and efficiencies. He is accountable for customer and partner relationships in his area, escalation process, cross-functional coordination with sales and engineering of escalation defect resolution, voice of the customer for product improvement and customer satisfaction.

Richard holds a Bachelor's degree in Health Care Administration from Texas State University.

Richard joins the existing board members: René Karel (VMware), Ted Williams (Red Hat), Jim West (Citrix Systems), Doug Jones (NetApp), Jim Rubish (IBM), Uwe Schaefer (Hewlett-Packard Company), John Bunney (Cisco Systems, Inc.), Rich Jardine (Symantec Corporation), Kieran Collins (EMC Corp.), and Deepak Chawla (Nutanix).

About TSANet

Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide, multi vendor alliance that offers an industry-wide forum to facilitate servicing multi vendor customers while providing an infrastructure for more efficient multi vendor problem solving. Membership consists of more than five hundred software and hardware companies. TSANet can be reached at (913) 345-9311 or at

Company and product names mentioned may be trademarks or registered trademarks of their respective companies.

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Contact Information

    Brittany Jimerson
    Email contact

    (913) 345-9311