October 15, 2015 13:15 ET

TSANet Elects New Officer for 2015

TSANet Treasurer Position Filled by Doug Jones, Senior Manager, Solutions and Tools Readiness, NetApp

OVERLAND PARK, KS--(Marketwired - October 15, 2015) - TSANet (Technical Support Alliance Network), the industry's largest vendor neutral support alliance, has elected Doug Jones, Senior Manager of Solutions and Tools Readiness at NetApp as the new TSANet Treasurer. The officers, elected by the 11 member TSANet Board of Directors, serve one-year terms.

"Over the past several months, I've had the distinct pleasure of working with both the Board as well as a number of TSANet members. What makes it so rewarding to be part of this team is that, regardless of what companies we might hail from, the conversations we have and the work we do is all about ensuring the best possible support outcomes for our customers. This is what makes TSANet special, and goes to the core of why I'm so excited about serving the team in an even greater capacity," said Doug.

"NetApp has always been an active member of TSANet and I'm so pleased to see that involvement expand into the leadership of the organization. Doug brings a unique set of skills to the Board, and I very much look forward to his involvement in the business of the alliance," said Dennis Smeltzer, TSANet President.

Doug currently works at NetApp, where he is a senior manager within their Customer Support organization, focusing on solutions and tools readiness. In this particular role, Doug is responsible for ensuring that not only the solutions themselves are ready for release but also for making sure that the support model/processes selected for those solutions are ready as well. With a degree in Computer Science from Florida Atlantic University and an MBA from Duke University's Fuqua School of business, Doug brings an interesting mix of engineering knowledge and business acumen to the table. Doug is also active with a number of different charities, including fundraising for Boston Children's Hospital, Smile Train, USO, and the American Red Cross.

Doug joins the existing board members: Mark Mueller (Microsoft), Ted Williams (Red Hat), Jim West (Citrix Systems), Pamela Fowler (Actian Corporation), Jim Rubish (IBM), René Karel (VMware), Uwe Schaefer (Hewlett-Packard Company), John Bunney (Cisco Systems, Inc.), Rich Jardine (Symantec Corporation), and Kieran Collins (EMC Corp.).

About TSANet

Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide, multi vendor alliance that offers an industry-wide forum to facilitate servicing multi vendor customers while providing an infrastructure for more efficient multi vendor problem solving. Membership consists of more than five hundred software and hardware companies. TSANet can be reached at (913) 345-9311 or at

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