OVERLAND PARK, KS--(Marketwired - Oct 16, 2013) - TSANet (Technical Support Alliance Network), the industry's largest vendor-neutral support alliance, has partnered with Hubcase to pilot member-to-member collaboration between existing CRM systems. Hubcase provides a solution that allows different organizations one-click collaboration on support cases, while each organization still uses its own, existing case management system.
About the Pilot
As an industry organization that is focused on multi vendor support collaboration, TSANet is constantly improving member-to-member collaboration. In addition to solutions such as click to chat, many of our members have requested the ability to collaborate with other members on cases from within their own CRM systems. The Hubcase solution is able to meet this requirement with messaging systems and CRM connectors that are easy to install and configure.
The pilot will include the Hubcase exchange messaging system with CRM connectors that allow members to exchange cases between their existing CRM systems. During the pilot CRM connectors will be provided for Salesforce, NetSuite and Microsoft Dynamics. Additional CRM connectors will be made available as the system is further deployed in 2014.
Founded in 1993, TSANet (Technical Support Alliance Network) is a not-for-profit, cooperative support organization. TSANet provides the technology industry a relationship and engagement structure that allows members to collaborate when a mutual customer, multi-vendor issues arise. Membership consists of more than 500 of the world's largest technology companies. Our members benefit from a proven methodology giving them a flexible process for creating and implementing partner relationships. www.tsanet.org.
As the pioneer in automating B2B collaboration in customer support, Hubcase provides a solution that allows different organizations one-click collaboration on support cases, while each organization still uses its very own, existing case management system. The Hubcase solution eliminates the manual process of pen, paper, spreadsheets, and case duplication. Every B2B interaction is tracked and measured. Mostly importantly, Hubcase solution eliminates customer frustration of being passed from vendor to vendor. http://www.hubcase.com.