SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

SOURCE: Technology Services World

TSW 2015 Service Transformations

September 17, 2015 03:00 ET

TSIA Announces Keynote Presenters for TSW 2015 Service Transformations

Top Technology Services Leadersto Speak at Premier Industry Conference

SAN DIEGO, CA--(Marketwired - September 17, 2015) - The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced the keynote speakers for their fall conference, Technology Services World (TSW) 2015 Service Transformations, taking place October 19-21 in Las Vegas. In these sessions, top leaders in the technology services industry will share real-world success stories and firsthand experiences in driving revenue growth from their existing customer base.

Beginning with the opening keynote from the president and CEO of TSIA, J.B. Wood, these eight keynote presentations will focus on the conference theme of "Growing Customers Successfully" and will occur throughout all three days of the conference. The list of speakers and their topics are as follows:

  • "Growing Customers Successfully," presented by J.B. Wood, President and CEO, TSIA.

  • "Microsoft’s Learnings on Designing and Executing Adoption Programs for Cloud-Based Services," presented by Kirsten Kliphouse, Corporate Vice President, Customer Services & Support, Microsoft.

  • "Big Data, Big Deal: Unlock the Power in Your Digital Business," presented by Kevin Roche, President, EMC Global Services, EMC Corporation.

  • "Service... The New Sales," presented by Martin Burvill, Senior Vice President, Global Operations, Verizon Enterprise Solutions.
  • "Retain and Grow: How Marketo Is Blending Sales and Services Motions to Drive Growth," presented by Jason Holmes, Chief Customer Officer, Marketo.
  • "Turbocharge Revenue by Driving Business Outcomes: Winning in a Results-Obsessed World," presented by Riaz Raihan, Chief Solutions Officer & Global SVP, Value Engineering, Infor.

  • "Outcome Engineering," presented by Thomas Lah, Executive Director, TSIA.

  • "Reimagining Business for the Digital Transformation," presented by Bernd Welz, SVP Global Knowledge, Packaging, Scale Enablement & Content Development, SAP AG.

"To succeed in today’s changing industry, businesses need to focus on not only landing new sales, but also growing and nurturing lasting relationships with their existing customers," said J.B. Wood, president and CEO of TSIA. "We are honored to have some of the brightest industry leaders in technology services share their experiences in growing customers successfully."

TSW events are the premier source of peer learning, networking, and idea sharing within the technology services sector and have a strong reputation for delivering a solid program filled with impactful content. For more information on these sessions, including times and detailed descriptions of the material to be covered, or general information on TSW 2015 Service Transformations, visit

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.

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