SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

August 01, 2016 12:46 ET

TSIA Conducts 2016 Knowledge Management Survey

Survey to Identify Knowledge Sharing Best Practices for Services Businesses

SAN DIEGO, CA--(Marketwired - August 01, 2016) - The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced the launch of its 2016 Knowledge Management Survey. This survey is open to the public and will run until August 31, 2016. The data collected will be used to identify best practices and trends around collecting, maintaining, and sharing knowledge within and across service divisions.

Each year, TSIA conducts dozens of custom surveys to aggregate data related to industry performance metrics and industry practices. These surveys range from in-depth market rate studies to questionnaires on common practices related to reporting structures for service lines of business. Conducted by TSIA's VP of Technology and Social Research, John Ragsdale, the Knowledge Management Survey aims to find out how today's technology and services companies are leveraging the latest technology available on the market to improve knowledge management success for their employees, partners, and customers.

By participating in this public survey, respondents will receive a copy of the resulting research paper, "The State of Knowledge Management 2016," which will include the best approach to building a self-service customer portal, as well as pacesetter practices for knowledge management programs. The results from this survey will also be shared at the upcoming Technology Services World conference in Mr. Ragsdale's keynote presentation, "Overcoming Barriers to Knowledge Sharing," as well as his Power Hour session, "Building the Ultimate Customer Portal."

"87% of TSIA members have the budget for self-service customer portals in 2016-2017, and more than a third have had three or more knowledge management platforms in place before finding the right one," said John Ragsdale, TSIA's VP of Technology and Social Research. "The results from the 2016 Knowledge Management Survey will identify the critical elements to include in customer portals for companies launching a new portal project, as well as identify pacesetter practices for enterprise knowledge sharing, including a focus on corporate culture."

To participate in the public 2016 Knowledge Management Survey, visit:

Questions or comments regarding the survey can be emailed to Survey participants will receive their copy of the resulting report, "State of Knowledge Management 2016," when it publishes on October 17, 2016.

For more information about TSIA's research initiatives in the area of Service Technology, visit

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

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