SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

June 21, 2016 16:29 ET

TSIA Conducts 2016 Support Services Compensation Survey

Survey to Track Compensation Data Related to the Roles Responsible for Delivering Support Services

SAN DIEGO, CA--(Marketwired - June 21, 2016) - The Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations, has announced the launch of its 2016 Support Services Compensation Survey. This survey is only open to members within TSIA's Support Services discipline and will run until August 5, 2016. The data collected will be used to identify new compensation trends in the area of support services and deliver current best practices to TSIA's Support Services membership in the form of research papers, members-only webinars, and personalized data sets.

Each year, TSIA conducts dozens of custom surveys to aggregate data related to industry performance metrics and industry practices. These surveys range from in-depth market rate studies to questionnaires on common practices related to reporting structures for service lines of business.

Now in its second year, TSIA's Support Services Compensation Survey aims to collect compensation data related to the roles involved in delivering support services on a variety of topics, such as:

  • Salary and benefit levels
  • Base-incentive mix
  • Incentive compensation plans
  • Organizational practice
  • Workforce utilization

This survey was developed to address key service business challenges affecting Support Services members, enabling them to optimize their support compensation structures and policies, keep current on compensation models used to drive growth in support services, and implement organizational structure best practices. For a comprehensive view of results from last year's survey and a sample of what members can expect to learn by participating in this survey, watch the webinar, "Support Services Compensation Trends and Best Practices," which is available to watch for free On-Demand.

"By participating in the 2016 Support Services Compensation Survey, our Support Services members will be able to get great insight into support services salary practices for base salary, hourly rates, off-hours, on-call, incentive, and bonus compensation," said Judith Platz, TSIA's VP of Research, Support Services. "Our surveys allow us to get a more accurate view of what's really happening in the industry, allowing us to provide our members with the most up-to-date industry standards."

Members of TSIA's Support Services discipline interested in participating in this survey that directly contributes to TSIA's ongoing research initiatives can do so by emailing Companies must participate in the survey in order to access the full results.

For more information about TSIA's research initiatives in the area of Support Services, visit

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

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