SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

October 22, 2015 17:26 ET

TSIA Honors Industry Pioneers for Their Achievement of Operational Excellence

Operational Best Practices Honorees Recognized at TSW 2015 Service Transformations Conference

SAN DIEGO, CA--(Marketwired - October 22, 2015) - For organizations that are operating at high levels of operational excellence, the Technology Services Industry Association (TSIA) offers several options for receiving a certification credential to provide formal recognition of an organization's superior performance and service capability. Five pioneering organizations so far this year have achieved TSIA certification for their excellence in operational best practices. These top organizations were recognized at the closing ceremonies of the TSW 2015 Service Transformations conference in Las Vegas.

TSIA's Operational Best Practices (OBP) program offers organizations the opportunity to be recognized at the geographic or process level, or to achieve the highest level of certification -- Certified Technology Service and Support -- which includes validated recognition by J.D. Power and Associates. The three TSIA OBP programs include Rated Outstanding, allowing an organization to target recognition in a single area of strength; Excellence in Service Operations, enabling a company to recognize regional or global support operations; and Certified Technology Service and Support, jointly developed by TSIA and J.D. Power and Associates with the focus of giving a business' enterprise customers confidence in that organization's support services before the purchasing decision.

The 2015 organizations honored at TSW are as follows:

  • CA Technologies: TSIA Excellence in Service Operations, Global Certification
  • Cisco Systems: J.D. Power and Associates Certified Technology Service and Support, Global Certification
  • Marketo: TSIA Rated Outstanding, North America Assisted Support Certification
  • Palo Alto Networks: TSIA Rated Outstanding, North America Assisted Support Certification
  • Verisign: TSIA Rated Outstanding, Global Assisted Support Certification

"We are glad to recognize these leading organizations for their achievement of this high industry standard," said Tom Pridham, senior vice president of Major Membership Development and Organizational Development Services for TSIA. "TSIA's portfolio of Operational Best Practices for services includes diagnostic evaluations and certification programs designed to enable operational excellence, and we were proud to recognize these world-class organizations for their achievement at this year's fall TSW event."

More information on the Operational Best Practices program can be found at

More information on TSW, the premier conference event for technology services professionals, can be found at

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

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