SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

November 22, 2016 03:00 ET

TSIA Releases Key Professional Services Metrics for Q3 2106

Benchmark study looks at metrics and KPIs for professional services

SAN DIEGO, CA--(Marketwired - November 22, 2016) - The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has issued a new report titled "Key PS Metrics, Q3 2016," co-authored by Bo Di Muccio, vice president of research, Professional Services, and James Cho, director of research, Professional Services and Operational Best Practices. The report offers a snapshot of the available PS metrics and KPIs for PS members from TSIA's benchmark study.

TSIA tracks well over 50 PS metrics in its core PS benchmark study. The metrics are distributed across 7 major areas or modules of PS activity. This document identifies 18 key metrics and provides current industry average performance on those metrics.

According to the authors, TSIA Members often ask two very simple questions:

  • What are the key metrics for professional services?
  • What is the current industry performance on those metrics?

This report provides a list of key metrics and details current industry performance on them.

Updated quarterly this report is made available to TSIA members to provide valuable context to managers of professional services.

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

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