SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

February 03, 2016 03:00 ET

TSIA Research Launches New Service Capability Heatmap

2016 Report Provides Investment Guidance for Technology Companies Expanding to the Cloud

SAN DIEGO, CA--(Marketwired - February 03, 2016) - The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced the release of its latest publication, the TSIA 2016 Service Capability Heatmap, written by TSIA executive director, Thomas Lah. This annual report provides technology companies with an overview of current industry trends, emerging business models, best practices, and investment suggestions for organizational capabilities in the year ahead.

As more technology companies begin to make the transformation from a primarily product-based business model to one that includes more technology-as-a-service (XaaS) offers, TSIA research has been focused on providing the resources and information needed to help tech companies execute a smooth transition. The Service Capability Heatmap uses a combination of public data collected from top performing technology companies and the latest findings from TSIA's team of research executives to provide a deep-dive look at the state of the industry in order to provide best practices and fact-based insights and recommendations.

This report focuses primarily on the need to invest in organizational capabilities, which are any resource that enables a business to perform the specific actions necessary in order to achieve desired results. The TSIA 2016 Service Capability Heatmap discusses the recent trends driving the need for investment and outlines the types of new organizational capabilities needed to keep pace with the industry.

"It is one thing to identify disruptive industry trends. It is quite another to do anything meaningful about them," says Lah. "TSIA's 2016 Service Capability Heatmap was created to provide technology companies with guidance on how to make the transition from a product-based business model to one that includes technology-as-a-service (XaaS) go as smoothly as possible. By leveraging our broad portfolio of structured research activities and in-depth data analysis, technology companies can achieve 'up and to the right' results this year and beyond."

The TSIA 2016 Service Capability Heatmap is free to download by visiting More information about TSIA's research approach can be found at

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

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