SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

August 30, 2016 03:00 ET

TSIA to Host Fall 2016 Technology Services World Conference in Las Vegas

Over 1,600 Technology Services Professionals Expected at the Technology Industry's Premier Learning and Networking Event

SAN DIEGO, CA--(Marketwired - August 30, 2016) - The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will be hosting its annual fall conference, Technology Services World (TSW) Las Vegas 2016 at the Las Vegas ARIA Resort & Casino October 17-19. Conference attendees will learn new business strategies from leading technology and services industry experts, network with peers, and explore the latest business solutions that can help their services operations grow and thrive for years to come.

About TSW Las Vegas 2016

Technology Services World conferences, presented by TSIA, have a strong reputation for delivering unparalleled peer learning, networking, and idea sharing opportunities within the technology and services sector. Their fall conference, TSW Las Vegas 2016, has an expected attendance of over 1,600 service leaders from all areas of tech who will gather to learn the latest best practices and strategies for transforming their services businesses for future success.

As the technology industry continues to shift toward technology-as-a-service (XaaS) business models, it's become clear that success in the cloud requires new and unprecedented levels of alignment and collaboration across corporate functions. The theme of the conference is, "Aligning for Growth and Outcomes," where attendees will will learn how to improve their organization's internal communication and prepare for the future of cloud-based service offers and business models.

TSW Guest Speakers

In addition to keynotes by TSIA executives, the conference schedule features a lineup of distinguished guest keynote speakers from a variety of industries within the technology sector, including hardware, software, and cloud. Over the course of this three-day conference, attendees will hear from the following speakers on how to align their organizations for growth and outcomes:

  • "Aligning for Growth and Outcomes," presented by J.B. Wood, President & CEO, TSIA
  • "Report from the Road: 7 Steps to Unlock Profitable Revenue Growth," presented by Thomas Lah, Executive Director, TSIA.
  • "Overcoming Barriers to Knowledge Sharing," presented by John Ragsdale, VP, Technology and Social Research, TSIA.
  • "Customer Success: The Strategic, Financial and Organizational Journey," presented by Maria Martinez, President, Global Customer Success & Salesforce Latin America, Salesforce.
  • "Customer Outcomes: A Matter of Survival in Cyber Security," presented by Elisabeth Zornes, VP, Business Strategy and Operations, Cisco Systems.
  • "The Transformational Journey: From Hardware to Services-led Outcome Selling," presented by Rick Hamilton, Global VP, Professional Services, Juniper Networks.
  • "The Emerson Journey to Deliver Business Outcomes for Industrial Customers," presented by Terry Buzbee, Group Vice President, Final Control, Emerson Automation Solutions.
  • "The Future of the Automotive Industry and Its Uncanny Parallel to the Future of the Tech Industry," presented by John Ellis, Auto Industry Futurist.

On Monday, October 17 beginning at 4:15 PM, TSIA research executives will be hosting concurrent TSIA Power Hour sessions, where they will share their latest research in each of TSIA's service disciplines.

Throughout the conference, attendees will have the opportunity to hear real-world success stories and learn new approaches from industry leaders in breakout sessions that relate to their specific areas of interest.

"The implications of the changes impacting the technology industry are profound and far-reaching, affecting all areas of tech," said J.B. Wood, president and CEO of TSIA and TSW keynote presenter. "For leaders looking to win with XaaS offers, TSW will give them the insights they need to succeed in the cloud economy. Executive leaders from every functional group within a tech company can benefit from the three days of learning and sharing we have planned for this conference."

TSW | EXPO Exhibitors

In the TSW | EXPO, attendees can browse the latest products and services on the market that can help solve their top business challenges and streamline their operations. The solutions providers exhibiting in the TSW | EXPO cover a broad range of applications and services that organizations can leverage to take their services operations to the next level of performance. The partial roster of exhibiting companies includes ANCILE Solutions, Changepoint, CSS Corp, FinancialForce, Gainsight, IBM, Kimble Applications, LogMeIn, Managed Maintenance, NetSuite, NIIT, PwC, ServiceSource, Sutherland Global Services, and SYKES Enterprises. The full list of companies who will be exhibiting can be found at

Immediately following his keynote presentation, attendees are invited to join John Ragsdale, Vice President of Technology and Social Research for TSIA at 12:45 PM for a guided tour of the TSW | EXPO. This tour aims to provide attendees with a first look at what's new and exciting in service technology, as well as an overview of which exhibiting companies align with their specific technology initiatives.


In addition to sessions and exhibits, conference attendees can network with fellow attendees and learn new approaches to solving their biggest challenges while expanding their professional circles. From welcome receptions to keynote luncheons, service leaders can look forward to a variety of opportunities to exchange new ideas and business advice with their peers.

The TSW App provides attendees with a convenient way to view the conference schedule, plan the sessions and events they wish to attend, and connect with other service professionals from their mobile device. For a look at the many networking opportunities available at TSW Las Vegas 2016, view this SlideShare or visit

Awards and Certifications

The fall TSW conference is where TSIA formally recognizes and celebrates technology companies who have shown dedication to excellence over the past year through the STAR Awards, Operational Best Practices (OBP), and Support Staff Excellence (SSE) programs.

The STAR Awards program is a longstanding hallmark of the TSIA member community that recognizes excellence and innovation in technology services. These awards recognize the companies that have embraced best practices and demonstrated high levels of transformation in their people, processes, and/or technology that has led to an increase in their productivity, customer satisfaction, and improved operations. The 2016 STAR Awards winners will be announced live at TSW on the main stage on Tuesday, October 18. Details about this year's categories can be found at

TSIA's Operational Best Practices programs allow organizations to measure their ability to support their customers from the people, process, and technology perspectives, and become certified industry leaders in customer satisfaction. Companies who have completed this rigorous certification process will be recognized during the conference on the main stage. More about TSIA's Operational Best Practices diagnostic evaluations and certifications can be found at

Jointly provided by TSIA and customer support training authority MHI Global, Support Staff Excellence (SSE) is a powerful staff development program designed to enable the delivery of a superior customer support experience through training and certification that spans the areas of customer success, technical support, and field service for staff, as well as supervisors and managers. Participants who have successfully completed the program in the last 12 months have earned the TSIA Support Staff Excellence Certified designation and will be recognized at the conference. More information on the variety of Support Staff Excellence programs available, visit

Registration and Hotel Information for TSW Las Vegas 2016

For more information about TSW Las Vegas 2016, including pricing, hotel reservations, and venue details, visit the conference website at

By registering before September 16, 2016, attendees can save 10% on admission. Attendees wishing to stay at the ARIA Resort & Casino must reserve their rooms before September 23, 2016 to take advantage of the special room rate of $235 per night.

To learn more about the conference schedule, including times and descriptions of the material to be presented, view the schedule online at

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

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