SOURCE: Mariner


November 09, 2010 11:00 ET

TSTT Deploys Mariner's QoE Solution for IPTV Service Monitoring

xVu's Customer Insight in Conjunction With ADB's Set-Top Boxes Ensure Maintenance of High Quality Viewing Experience

LAS VEGAS, NV--(Marketwire - November 9, 2010) -  Telco TV 2010 Conference and Expo -- Mariner today announced that Telecommunications Services of Trinidad and Tobago (TSTT) is deploying Mariner's xVu IPTV service monitoring solution to support the expansion of services and the maintenance of service quality for its Blink Entertainment TV service.

The xVu service is used in conjunction with Advanced Digital Broadcasting (ADB) TR-69 software and enables proactive customer support. This is done by providing complete visibility of customers' TV viewing experiences, effectively monitoring in real time the video and audio performance across the entire network, including in the home, and making that critical customer usage and service performance information readily available.

Launched in November 2009, Blink Entertainment offers more than 120 high definition and standard definition channels, including video on demand (VOD), Pay per View (PPV), and Digital Video Record (DVR) features. The service represents a significant investment by TSTT to develop a differentiated TV service that can challenge Trinidad and Tobago's entrenched service providers. Blink Entertainment offers greater package flexibility, a more personalized viewing experience and crystal clear picture quality.

"We are looking to enhance the viewing and service experience of Blink Entertainment TV and decrease our operating costs as well," states Gary Barrow, executive vice-president of Converged Services. "As we continue to expand our TV service across Trinidad and Tobago, it is essential that we provide a superior level of service and do it cost effectively. Mariner's xVu tool set is providing the insight to better isolate TV troubles and reduce the number of dispatches to customers' homes," Barrow goes on to state. 

Key Facts

  • Blink Entertainment is designed for greater customer flexibility, offering an extensive range of offerings designed to change the way TV is viewed.
  • TSTT offers Blink Entertainment in more than 35 communities across Trinidad and Tobago, with additional communities planned.
  • Blink Entertainment is delivered over a 100% Digital network ensuring crystal clear picture quality.

Supporting Quotes
TSTT is proving to be a leader in the Caribbean market with the Blink Entertainment IPTV service. Mariner's xVu will be a nice complement to TSTT's strategy of transforming TV," states Curtis Howe, President and CEO of Mariner. "When troubles do occur, and often times before the customers even see an issue, the team at TSTT can quickly isolate the problem using xVu and determine the most cost-effective fix; this means for example dispatching a technician only when a home visit is really required and getting more service issues fixed on the first call, while reducing unnecessary set top box swaps."

About TSTT
Telecommunications Services of Trinidad and Tobago Limited is jointly owned by the Government of the Republic of Trinidad and Tobago (51%) and Cable & Wireless (49%) and is the country's largest provider of communications solutions to the residential and commercial markets. TSTT's leading edge products are designed around its IP-based core infrastructure and marketed under its BLINK and Bmobile brands. In addition to fixed line and cellular communications, the company has an innovative line of BlackBerry Services; Broadband access including best-in-class Wi-Max and CDMA technology; Metro Ethernet; Video conferencing; subscription-based IPTV as well as business and home alarm monitoring services. TSTT is the industry leader deploying both wireless and fiber optic networks to deliver voice, data and multimedia capabilities, making it also one of the most advanced solutions providers in the country. The company's customers include key industry leaders in the finance, energy government, manufacturing, education, healthcare and tourism sectors.

About Mariner
Mariner is a leading provider of innovative IP video solutions and technologies that deliver unique value to the expanding IPTV industry. Mariner's flagship TV care product, xVu™, specializes on Next-Gen IPTV service monitoring. Mariner's architecture and toolset enables Service Providers to better assure the viewing experience, isolate troubles and guide cost effective resolutions such as "Smart" truck rolls. Mariner's frostt platform delivers interactive TV, social networking and self-service capabilities to the TV in a highly compelling viewing experience.

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