SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

SOURCE: Technology Services World

TSW 2015 Service Transformations

October 19, 2015 19:00 ET

TSW 2015 Best Practices Conference Opens With Record Attendance From Leading Players in Technology Services

Day One Focuses on Tactics for Growing Customers Successfully and Latest TSIA Research

LAS VEGAS, NV--(Marketwired - October 19, 2015) - Hosted by the Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, the Technology Services World (TSW) 2015 Service Transformations conference commenced today in Las Vegas with the highest attendance on record with over 1,500 technology services leaders and solutions providers under one roof.

President and CEO of TSIA, J.B. Wood, introduced the conference's theme with his opening keynote, "Growing Customers Successfully". Audience members connected with Wood's impactful discussion as he provided insight into the most current data, frameworks, and tools today's technology companies are using to unlock new opportunities for revenue growth from within their existing customer base.

Immediately following Wood's presentation, attendees had a unique opportunity to hear from Martin Burvill, SVP of Global Operations for Verizon Enterprise Solutions, as he delivered his keynote, "Service…The New Sales." Attendees were given a detailed look at how Verizon transformed its service and operations teams into a revenue-generating machine that fuels sales and delivers a great customer experience.

Later this afternoon, TSIA executives will be presenting their latest research during their Power Hour sessions. These concurrent sessions will cover recent data and findings pertaining to TSIA's primary research disciplines of customer success & support, education services, expand selling, field services, managed services, professional services, service revenue generation, and service technology.

At the close of the day, attendees are invited to gather in the TSW | EXPO hall for the Welcome Reception. Visitors will have the opportunity to enjoy refreshments as they mingle with peers, learn about the industry's cutting-edge technology and services being showcased at this year's event, and network with some of today's leading technology solutions providers over refreshments.

Technology Services World is the preeminent source of learning and peer networking in the services industry. More information on this event can be found at

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.

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