SOURCE: Talkdesk

May 31, 2016 09:00 ET

Tuft & Needle Wins Talkdesk's 2016 Customer Experience Innovator of the Year Award

Tuft & Needle Recognized by Talkdesk for Exceptional Innovation in Customer Service

SAN FRANCISCO, CA--(Marketwired - May 31, 2016) - Tuft & Needle announced today that it has won Talkdesk's 2016 Customer Award for innovation in customer experience. The company was recognized for excellence in customer experience alongside other winners Ting, DoorDash, Rev and SpotHero at Talkdesk's first annual customer experience summit, Opentalk, on May 17th in San Francisco.

"Tuft & Needle and all of Talkdesk's 2016 Customer Award winners are redefining the future of the customer experience by humanizing the way companies interact with their customers," said Talkdesk Founder and CEO Tiago Paiva. "We're honored to be a part of their continued growth and success."

The Customer Awards celebrate Talkdesk's most forward-thinking customers for their advanced and innovative use of Talkdesk's real-time communication platform. These companies represent the best in customer-centric thinking by leveraging Talkdesk to meet the needs of their customers and prospects.

"We are thrilled to receive the Customer Experience Innovator of the Year Award because it serves as a testament to our founding story: to offer the first truly great experience the mattress industry has ever seen," said Evan Maridou, Head of People at Tuft & Needle. "Talkdesk has been an important part of our growth the past year as we've scaled our customer experience team from 3 to 60."

The Customer Experience Innovator of the Year Award goes to a company who has distinguished itself as an early adopter of progressive CX philosophies. This company is rethinking customer relationships by developing operations around the promotion of a unified experience.

Tuft & Needle simplifies the process of buying a mattress by reducing the stress and the price of this important purchase. Tuft & Needle prides itself on the fact that every single employee is customer-facing. Customer-centricity is ingrained in employees from the start of the onboarding process in which all new hires, regardless of department, sit in on customer calls and visit mattress stores to identify customer pain points.

About Tuft & Needle
Tuft & Needle was founded based on the idea that it was possible to create high quality products and charge a fair price to customers. Launched in 2012 by cofounders Daehee Park and JT Marino, Tuft & Needle was the first vertically integrated ecommerce mattress company to focus on selling one perfect product. With over 50,000 pieces of feedback, Tuft & Needle has made over 100 revisions to the product since its launch. Tuft & Needle is the #1 rated product in the bedroom furniture category on Amazon.

About Talkdesk
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, real-time conversations with customers.

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