SOURCE: Tufts Health Plan

Tufts Health Plan

March 26, 2014 09:07 ET

Tufts Health Plan Recognized for Highest Member Satisfaction

WATERTOWN, MA--(Marketwired - Mar 26, 2014) - Tufts Health Plan announced today that it received the J.D. Power award for "Highest Member Satisfaction among Commercial Health Plans in the New England Region." J.D. Power is a global marketing information company that represents the voice of the customer.

According to the J.D. Power 2014 U.S. Member Health Plan Study(SM), Tufts Health Plan scored higher than the national average with 681 points on a 1,000-point scale. Nationwide, member satisfaction averaged 669 points. The study is based on 34,315 total member responses from 136 health plans nationwide, including 10 plans in the New England region (which includes CT, MA, ME, NH, RI, and VT). Results are based on experiences and perceptions of members surveyed from December 2013-January 2014. 

"Tufts Health Plan's direct focus on taking care of the member is the way we do business," said James Roosevelt, Jr., chief executive officer of Tufts Health Plan. "Our efforts to enhance the member experience, collaborate with providers and support each other make the difference in customer satisfaction. This recognition is a terrific accomplishment."

Now in its eighth year, the J.D. Power study measured member satisfaction by examining six key factors: coverage and benefits; provider choice; information and communication; claims processing; cost; and customer service.

About Tufts Health Plan
Tufts Health Plan is a nonprofit organization nationally recognized for its commitment to providing innovative, high-quality health care coverage. The plan offers members and employers an array of health management programs, which support evidence-based approaches to health and wellness.

Tufts Health Plan is one of the few health insurers in Massachusetts to participate in the commercial, Medicare and Medicaid/subsidized markets, offering coverage across the life span regardless of age or circumstance. Its HMO and PPO plans are continually ranked in the top 10 of insurance plans in the United States by the National Committee for Quality Assurance (NCQA)* placing them in the top one percent of health plans in the country. Tufts Health Plan is currently ranked for "highest member satisfaction among commercial health plans in the New England region" by J.D. Power. Its Tufts Medicare Preferred HMO earned a 4.5 star rating from the Centers for Medicare and Medicaid Services (CMS) for 2014, putting it among the top five percent of Medicare plans nationally.

Network Health, a division of Tufts Health Plan, is ranked third in the country by NCQA for Medicaid plans**.

Tufts Health Plan recently became the first health plan in the Northeast, and one of only 20 health care organizations in the United States, to receive the NCQA Wellness & Health Promotion (WHP) Accreditation.

Headquartered in Massachusetts, Tufts Health Plan also serves members in Rhode Island. Visit us at

* NCQA's Health Insurance Plan Rankings 2013-2014 - Private
**NCQA's Health Insurance Plan Rankings 2013-2014 - Medicaid