SOURCE: ServiceMax


August 17, 2015 08:00 ET

Tundra Process Solutions Ltd. Selects ServiceMax To Reduce Service Delivery Costs And Empower Technicians

World-Class Supplier of Industrial and Commercial Process Solutions Adopts Leading Field Service Management Tool to Increase First Time Fix-Rates and Revenues

PLEASANTON, CA--(Marketwired - August 17, 2015) - ServiceMax, the field service management solution for a new era of business, today announced that it has been selected by Tundra Process Solutions Ltd. to help the company better compete with larger competitors by reducing their service delivery costs including minimizing the time needed to invoice a customer.

Tundra Process Solution Ltd.'s technicians service, install and commission products and solutions within the Oil & Gas industry, to customers in remote locations, often without Internet connectivity. Prior to adopting ServiceMax, customers would typically receive their invoices four to six weeks after job completion. This delayed payments and slowed cash flow. Additionally, the business had little visibility to technicians' time spent in the field and had a difficult time determining whether hours were billable.

With ServiceMax's iPad app, Tundra Process Solutions Ltd. has increased understanding of a technician's workday, as billable hours and expenses can be entered into the system in real-time at the customer site. Communication across all employees has significantly increased as well. Sales representatives insight into each customer increases as technicians add work orders and status updates for every case on site and technicians can FaceTime or chat with more experienced co-workers for help, which increases first-time fix rates. Additionally, new employees are trained and productive faster with videos and written procedures on their mobile devices that they can access anytime.

"ServiceMax gives us the ability to show our customers that we can play in the enterprise world, even though we are not an enterprise-sized company," said Derek Bairstow, Manager of Information Services at Tundra Process Solutions Ltd. "This differentiates us from the competition, reducing administrative time while receiving real time information for both the customer and Tundra."

With ServiceMax, Tundra Process Solutions Ltd. has reduced average time to invoice by 75%, non-billable time by 25%, service delivery costs by 35%, and time spent on administrative tasks by up to 90%, as well as decreased the time needed to train a new technician, allowing the company to scale at an unprecedented rate.

About ServiceMax
ServiceMax leads the massive and global industry of field service management software -- an $18B market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit

About Tundra Process Solutions Ltd.
Established in 1999, Tundra first opened its doors as Tundra Controls Ltd., specializing in instrumentation. In February 2007, Tundra Controls changed its name to Tundra Boiler & Instrumentation Ltd. after acquiring Canadian Boiler Industries, the Alberta supplier of Cleaver-Brooks commercial boilers and Nebraska industrial water tube boilers.

Today, Tundra has over 140 staff with offices in Calgary, Edmonton, Fort McMurray, Grande Prairie, Lloydminster, Saskatoon, Swift Current and Red Deer, and Denver, Colorado. Tundra Process Solutions Ltd. brings uniqueness to several industries with their ability to supply the majority of the equipment to a full facility & offer in house custom engineered solutions for any application. Tundra represents industry leading manufacturers in Artificial Lift, Motors & Drives, Boilers & Water Treatment, Panels & Buildings, Valve & Actuation, Instrumentation & Controls, and Service & Support. In addition to being a representative for industry leading products, Tundra manufactures a full range of custom engineered solutions including pre-fabricated panels, buildings, equipment, and truck offloading systems.

Contact Information

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