SOURCE: Tunstall Americas

Tunstall Americas

June 03, 2013 18:06 ET

Tunstall Americas Building on Its Legacy of Success in Healthcare Call Center Services

LONG ISLAND CITY, NY--(Marketwired - Jun 3, 2013) - Tunstall Americas, a leader in independent living technologies and 24/7 healthcare contact center services, announces they will be attending the 25th Annual Conference of Healthcare Call Centers meeting June 5 to 7, 2013, in Minneapolis, Minnesota.

Tunstall Americas, which includes the operations of the former American Medical Alert Corporation (AMAC), has more than 30 years of specialized services to the healthcare industry. Offering complete patient access management services, Tunstall Americas has established itself as a proven niche player with customizable programs and services that effectively integrate into hospital operations. Offering appointment scheduling, discharge hotlines, emergency hotlines, after hours support, and switchboard services, Tunstall Americas serves as the front line for hospitals and health systems.

"Our healthcare specialization and focus on supporting the full spectrum of patient engagement is attractive to hospitals as they look to improve service levels for patients," said Brad Waugh, CEO of Tunstall Americas. "Increasingly, hospitals and other first-line care providers are looking for more integrated patient engagement solutions that can improve physician efficiencies and customer service."

Improving efficiency, patient access, and reducing walk-ins are critical to enhanced patient care. These parameters are key requirements in the emerging Patient Centered Medical Home model.

"Our close partnership and success with many leading hospitals are powerful case studies of success," said Lou Shapiro, Senior Vice President, Business Development. "Through an effective 'one-call' resolution platform we have enhanced the patient experience and streamlined the care delivery process."

Tunstall Americas offers state-of-the-art communications infrastructure, featuring a high-speed and redundant industry leading telephony platform, full disaster recovery model, and the highest security capability. Our call center operators and medical support staff are highly trained and specialize in healthcare contact center services.

About Tunstall:
Tunstall Americas, a division of the UK-based Tunstall Healthcare Group, is the leading supplier of contact center services, personal emergency response systems (PERS), and telehealth solutions for healthcare engagement and remote monitoring of seniors and special needs groups. Tunstall provides an integrated engagement platform that meets emerging needs across the healthcare industry including healthcare and assisted living service providers, insurance companies, and pharmaceutical/life sciences companies.