April 21, 2009 15:00 ET

TuVox "New Deal" Now Available for Genesys iCFD Customers

CUPERTINO, CA--(Marketwire - April 21, 2009) - TuVox today announced the TuVox Accelerated ROI Program, also known as the TuVox "New Deal", is now available for Genesys iCFD Customers.

iCFD is a solution set that combines Genesys Dynamic Contact Center components with advanced self-service applications to completely transform the experience for customers entering the "telephone front door" of companies today. In the last year, TuVox has added over 50 iCFD applications and each of these can now be purchased under the New Deal program announced by TuVox on March 17, 2009.

With the TuVox Accelerated ROI Program, companies pay a substantially reduced upfront implementation fee for the configuration and set up of their TuVox On Demand and iCFD voice automation solutions. Once the solution is on-line, TuVox customers pay for the ongoing managed service as an operating expense, which becomes self-funding given the strong ROI associated with voice automation solutions.

"This is an important development for our customers who want both best-of-breed applications and an industry-leading platform," said David York, Vice President of North American Service Provider Sales. "TuVox is making it even easier for companies to enjoy the benefits of sophisticated voice self-service, call routing, and customer interaction management solutions."

"We're simply responding to the economic needs of the market," stated John Kirst, Senior Vice President of Global Sales, TuVox. "Enterprises need to save money, now more than ever, and this program allows Genesys customers to realize savings even faster."

About Genesys Telecommunications Laboratories, Inc.

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources -- self-service or assisted-service -- to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to or visit the industry blog at

About TuVox

Since 2000, TuVox has become synonymous with superior caller experience. TuVox customers achieve improved customer retention and increased revenue through innovative combinations of technology and live agent service.

Companies benefit from reduced costs by optimizing the mix of live and automated service. TuVox caller experience solutions shorten and improve calls by anticipating caller intent, personalizing call flows, and overcoming the limits of touch-tone systems by using natural-language, conversational speech applications. TuVox leverages customer investments in next-generation technology with a choice of hosted or premise deployment.

TuVox customers regularly receive awards for innovation and excellence, and include companies such as, AMC Theatres, Canon, Progress Energy, Telecom New Zealand, Time Customer Service, Virgin America and Wachovia.

Visit TuVox on the web at

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