SOURCE: TuVox

December 30, 2008 13:23 ET

TuVox Receives Customer Inter@ction Solutions Magazine's 2008 Product of the Year Award

TuVox Personalization Module Recognized for Exceptional Innovation

CUPERTINO, CA--(Marketwire - December 30, 2008) - TuVox, the caller experience company, announced today that the TuVox Personalization Module has been recognized by Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine (www.cismag.com), receiving a 2008 Product of the Year Award.

The TuVox Personalization Module uses unique data aggregation techniques to access caller data from disparate CRM, ERP, and customer interaction systems and proactively conveys the relevant information to the caller in real-time. Flight information about the caller's upcoming flights, shipping status of recent orders, and movie times for the latest releases at the caller's favorite theater are easily conveyed without the caller saying a word or pressing a key.

The module leverages best-practice Voice User Interface design while applying configurable business rules that help callers perform tasks faster and more efficiently. With the TuVox Personalization Module, businesses gain higher automation rates and faster agent assistance, while callers receive a unique, compelling experience that provides effective customer service in the shortest time possible.

"With this capability, innovative companies can offer a high quality, personalized experience that is developed quickly and maintained easily," said Steve Pollock, Executive Vice President and Co-Founder of TuVox. "The notion of one-to-one customer interactions has finally taken shape in the latest generation of self-service applications."

"Once again, TuVox has proven their commitment to solutions that provide tangible benefits to the caller, and have generated true cost savings for the companies that use them. I am happy to honor their accomplishment and look forward to future innovative solutions from TuVox," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.

The Annual Product of the Year Award winners are featured in the January and February 2009 issues of Customer Interaction Solutions magazine.

For more information about the Customer Interaction Solutions' 2008 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com.

About TuVox

Since 2000, TuVox has become synonymous with superior caller experience. TuVox customers achieve improved customer retention and increased revenue through innovative combinations of technology and live agent service.

Companies benefit from reduced costs by optimizing the mix of live and automated service. TuVox caller experience solutions shorten and improve calls by anticipating caller intent, personalizing call flows, and overcoming the limits of touch-tone systems by using natural-language, conversational speech applications. TuVox leverages customer investments in next-generation technology with a choice of hosted or premise deployment.

TuVox customers regularly receive awards for innovation and excellence, and include companies such as 1-800-Flowers.com, AMC Theatres, Canon, Progress Energy, Telecom New Zealand, Time Customer Service, Virgin America and Wachovia.

Visit TuVox on the web at http://www.tuvox.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.

For more information about TMC, visit www.tmcnet.com.

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