SOURCE: TuVox

TuVox

February 27, 2009 14:12 ET

TuVox Receives Outstanding Supplier Award for 2008

Time Customer Service Places Collaborative Partnership With TuVox in Elite Category

CUPERTINO, CA--(Marketwire - February 27, 2009) - TuVox, the caller experience company, today announced that TuVox has been recognized by Time Customer Service (TCS), receiving a 2008 Outstanding Supplier of the Year Award. Recipients were recognized in Tampa, Florida in February.

The Outstanding Supplier Award recognizes the performance of an entire company in all aspects of performance and interaction with TCS, with a focus on nominees who demonstrate continuous improvement, provide excellence in service and quality at competitive prices, and stand out when compared to others in comparable businesses.

"We are both thrilled and honored to be recognized by Time Customer Service for our joint accomplishments," said Mark Lazar, TuVox chief executive officer, who accepted the award on behalf of the company. "Our collaborative and cooperative relationship with TCS has been the model by which we measure the success of TuVox client interactions."

"TuVox has been by our side as we successfully faced several customer service challenges," said Pat Kaufman, vice president of customer service at Time Customer Service. "Their experience, creativity, and tenacity have been tremendous assets in helping us improve and grow. Congratulations to the entire TuVox Team."

TCS works with companies where spending ranges from a few thousand dollars to a million dollars or more per year. The diversity of these companies provides a cross section of products and services needed to support business operations. The Outstanding Supplier Award seeks to separate and recognize those companies who have exceeded expectations throughout the year.

About Time Customer Service

Time Customer Service, Inc., is the Tampa-based customer service, information systems, marketing services and subscription fulfillment operation under the Time Inc. magazine company. Their state-of-the-art operating environment is the computerized nerve center supporting data communications and magazine fulfillment for Time Inc.'s world renowned lineup of national and international magazines as well as other publishers such as Martha Stewart, National Geographic Society and American Express Publishing.

About TuVox

Since 2000, TuVox has become synonymous with superior caller experience. TuVox customers achieve improved customer retention and increased revenue through innovative combinations of technology and live agent service. Companies benefit from reduced costs by optimizing the mix of live and automated service. TuVox caller experience solutions shorten and improve calls by anticipating caller intent, personalizing call flows, and overcoming the limits of touch-tone systems by using natural-language, conversational speech applications. TuVox leverages customer investments in next-generation technology with a choice of hosted or premise deployment.

TuVox customers regularly receive awards for innovation and excellence, and include companies such as 1-800-Flowers.com, AMC Theatres, Canon, Progress Energy, Telecom New Zealand, Time Customer Service, Virgin America and Wachovia.

Visit TuVox on the web at http://www.tuvox.com.

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