SOURCE: TuVox

TuVox

April 16, 2009 15:00 ET

TuVox Welcomes Industry Luminary Manish Sharma as Vice President of Solutions Delivery

CUPERTINO, CA--(Marketwire - April 16, 2009) - TuVox, the caller experience company, has announced that Manish Sharma, Ph.D., a highly experienced speech industry luminary, has joined as the Senior Vice President of Solutions Delivery, to drive excellence in the creation of innovative solutions for TuVox customers.

Manish joins TuVox from Nortel Networks where he held various leadership roles in consulting and professional services, product planning, and global business development. Prior to joining Nortel, he co-founded SpeakEZ, a start-up that was later acquired, and is now a part of Nuance. Manish was voted as one of the "Top 10 leaders" by readers of Speech Technology Magazine. Since 2007, he is also the Chairperson of the VoiceXML Forum's Marketing and Communications Committee.

"Manish's software delivery experience, IVR and speech industry expertise, and business acumen will further advance TuVox's proven ability to deliver the industry's most sophisticated voice automation solutions at a price point that makes sense for enterprise customers," said Mark Lazar, TuVox CEO.

Manish Sharma holds several key patents related to speech technology. His articles and papers are widely published and he is a sought-after speaker for industry events. He holds Masters and Doctorate degrees in Electrical and Computer Engineering from Rutgers University in New Jersey.

About TuVox

Since 2000, TuVox has become synonymous with superior caller experience. TuVox customers achieve improved customer retention and increased revenue through innovative combinations of technology and live agent service.

Companies benefit from reduced costs by optimizing the mix of live and automated service. TuVox caller experience solutions shorten and improve calls by anticipating caller intent, personalizing call flows, and overcoming the limits of touch-tone systems by using natural-language, conversational speech applications. TuVox leverages customer investments in next-generation technology with a choice of hosted or premise deployment.

TuVox customers regularly receive awards for innovation and excellence, and include companies such as 1-800-Flowers.com, AMC Theatres, Canon, Progress Energy, Telecom New Zealand, Time Customer Service, Virgin America and Wachovia.

Visit TuVox on the web at http://www.tuvox.com.

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