SOURCE: Twilio


May 25, 2016 12:30 ET

Twilio Powers 24/7 SMS for Crisis Text Line

The First and Only National Text Message Crisis Line Leverages Twilio SMS to Extend Reach and Enhance Reliability

SAN FRANCISCO, CA--(Marketwired - May 25, 2016) - Twilio, the cloud communications platform for developers, today announced that Crisis Text Line, the nation's first and only national, 24/7 crisis-intervention service, is using Twilio SMS to power its service. Crisis Text Line conducts its conversations exclusively by text messages, enabling people in crisis situations to text a phone number and immediately connect with a counselor who is trained to help. The nonprofit, which exchanges over 1.5 million messages per month, now leverages Twilio Programmable SMS to power these conversations. The partnership was announced on stage today at SIGNAL, the developer conference for communications in San Francisco. To learn more, visit and

Since its launch in 2013, Crisis Text Line has exchanged more than 17.5 million text messages with people in crisis. The privacy of text messaging has helped the service address those struggling with addiction, suicidal thoughts, eating disorders, sexual abuse and other crises. Their data website,, is the nation's largest catalog of crisis data. This anonymized dataset has been made available for journalists, researchers, and citizens so that they can understand the crises Americans face and can work together to prevent future crises from happening.

"There is a sense of urgency that comes with every crisis," said Nancy Lublin, CEO and Founder of Crisis Text Line. "When time is limited and emotions are high, text messaging provides those in crisis a safe and private medium to reach out for help. With Twilio, we can easily extend our services, grow our platform and continue to provide hope to even more people." offers qualified nonprofits $500 in kickstart credits and a 25% lifetime discount on Twilio's communication platform. was started in 2013 to equip nonprofits with communications to advance their missions, and currently partners with over 700 nonprofits including the American Red Cross, the Polaris Project and Doctors without Borders. In 2015, Twilio committed 1% of the company's equity to fund over the next decade.

"At, we believe communication empowers people," said Erin Reilly, Executive Director of "Crisis Text Line is creating conversations that give people hope, and I'm pleased that Twilio can help extend its reach and provide reliability when it matters most."

About Twilio
Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio is privately held and has over 500 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Mountain View, Munich, New York City, Singapore, and Tallinn.

About Crisis Text Line
Crisis Text Line provides free, 24/7 support for people in crisis via text. For more, visit

Contact Information