BOCA RATON, FL--(Marketwired - May 8, 2014) - Tyco Integrated Security, the industry's leading security systems integrator, today announced it has been awarded a 2014 Confirmit Achievement in Customer Excellence (ACE) Award for its National Account Post-Service surveys. The accolade validates TycoIS' long-term commitment to exceptional customer services and support.
The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience, and only an elite group of Confirmit clients qualify for an ACE Award. TycoIS was selected based on its rigorous application of customer experience processes and its success as measured by those processes, as well as the recognition of its team by customers, employees and partners.
The TycoIS National Account Post-Service surveys collect customer satisfaction scores following a service call. Survey questions relate to overall satisfaction, providing feedback TycoIS then uses to improve customer experiences.
"We are honored to receive an ACE Award and humbled by the testament to our customer service," said Mindy King, Director VOC and Market Intelligence. "Confirmit plays an important role in our program's continued success, providing VOC metrics and services that empower us with detailed customer analysis. Through this partnership we will continue striving for excellence with personalized customer communication based on actionable intelligence."
"TycoIS is a true leader in customer excellence. Its comprehensive program ensures that customer feedback is fully integrated into the company to improve overall business results," said Henning Hansen, President and CEO of Confirmit. "We are honored that TycoIS relies on Confirmit for its customer experience initiatives, and look forward to continuing to support their program as it continues to evolve."
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.
All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and meet a range of qualitative criteria based on recognized industry best practices.
About Tyco Integrated Security
A business unit of Tyco, Tyco Integrated Security is North America's leading commercial security systems integrator, providing security and business optimization services to more than 500,000 customers. Headquartered in Boca Raton, Fla., Tyco Integrated Security has more than 7,500 employees in 200 locations throughout North America. For more information, visit www.TycoIS.com.
About Confirmit
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.
To find out more about Tyco Integrated Security, call 1.888.882.7992, or visit www.tycois.com.
©2014 Tyco Integrated Security LLC. All rights reserved.