SOURCE: Tyco Retail Solutions

Tyco Retail Solutions

September 10, 2012 08:00 ET

Tyco Retail Solutions and IHL Group Host Webinar to Explore Consumer Reaction to Out-of-Stocks

Based on New IHL Report, Alarming Levels of Inventory Distortion Across Retail Segments Greatly Impact Customer Satisfaction

BOCA RATON, FL--(Marketwire - Sep 10, 2012) - Tyco Retail Solutions (, a leading global provider of retail performance and security solutions, today announced details of a new webinar, "Retail Without Disappointment: Consumer Reaction To Out-Of-Stocks" to be held on Thursday, September 20th at 11:00 a.m. ET. 

Tyco Retail Solutions and IHL Group, a global research and advisory firm

The webinar, featuring Greg Buzek, President, IHL Group, will explore key findings from a new IHL Group study that captures consumer's perceptions and reactions to out-of-stocks and delves into the disparate nuances in consumer behavior in context of retail segment, location and promotional activity. The study, one of the first of its kind, underscores the alarming level of inventory distortion seen across the industry, off as much as 25-30% in some categories, dramatically impacting customer satisfaction. 

Little is published on consumer's reaction to out-of-stocks and its impact on consumer satisfaction. This webinar will help retailers better understand consumer reaction and perception to this persistent problem they experience, and arm executives with the strategies and tools necessary to increase customer satisfaction and overall sales. Attendees of the webinar will receive a complimentary copy of the study. 

Thursday, September 20th at 11:00 a.m. ET

To register, please visit:

About Tyco Retail Solutions
Tyco Retail Solutions, a unit of Tyco International, is a leading global provider of integrated retail performance and security solutions, deployed today at more than 80 percent of the world's top 200 retailers. Customers range from single-store boutiques to global retail enterprises. Operating in more than 70 countries worldwide, Tyco Retail Solutions provides retailers with real-time visibility to their inventory and assets to improve operations, optimize profitability and create memorable shopper experiences. The Tyco Retail Solutions portfolio for retailers is sold directly and through authorized business partners around the world. For more information, please visit

About IHL Group

IHL Group is an independent global research and advisory firm headquartered in Franklin, Tennessee, that provides market analysis and business consulting services for retailers and information technology companies that focus on the retail industry. For more information, see, call 615-591-2955 or e-mail

Contact Information

  • Contacts:
    Jim Caudill
    Tyco Retail Solutions
    +1 (561) 912-6066
    Email Contact

    Sarah Murray
    Attune Communications
    +1 (781) 378-2674
    Email Contact