SOURCE: TeleTech Holdings

September 28, 2009 08:06 ET

Typhoon Ondoy Results in Minimal Disruption to TeleTech's Philippines Operations; TeleTech's Global Employees Unite to Provide Assistance to Help Those in Need

ENGLEWOOD, CO--(Marketwire - September 28, 2009) - TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions experienced minimal business disruption for its clients in the Philippines as a result of Typhoon Ondoy with all facilities open and fully operational. The sophistication and fault tolerance of TeleTech's cloud-based global delivery network along with management's swift action to implement TeleTech's disaster recovery plan enabled business continuity for its clients while allowing TeleTech to simultaneously deploy significant search, rescue and relief efforts for affected employees.

Tropical storm Ondoy hit the eastern coast of the Luzon region of the Philippines on Saturday resulting in torrential rains and severe flooding. Ondoy brought the heaviest rainfall in the country in 40 years with nearly 17 inches of rain falling in 24 hours on Saturday, twice the amount that hit the United States during Hurricane Katrina in 2005.

TeleTech's proprietary cloud-based delivery network minimized any business interruption to its clients through its highly reliable failover architecture and its ability to temporarily reroute its clients' customer inquiries to other locations in TeleTech's global delivery network. At the same time, TeleTech deployed full scale assistance and relief operations to affected employees and their families.

"The devastation caused by Typhoon Ondoy is tragic," said Kenneth Tuchman, TeleTech's Chairman and Chief Executive Officer. "However, the world class humanitarian efforts of our experienced international leadership team and employees in the Philippines is nothing short of heroic. I applaud the Filipino people for their resiliency and steadfast support of each other during these difficult times. The combination of our world class delivery architecture and our rapid and heartfelt response to employees and their needs is a powerful example of our ability to minimize the impact of this historic natural disaster. Our 27 years in business and experience in minimizing the financial impact from these types of natural disasters is why clients continue to select TeleTech as their premier provider of global BPO solutions."

TeleTech dispatched several boats to help employees most in need due to either heavy traffic or flooding and continues to mobilize specialized vehicles to provide supplies and care packages to affected employees and their families. In addition, to an emergency assistance hotline and relief fund for employees and their families, TeleTech has expanded emergency overnight shelter space which includes shuttle services and free meals. TeleTech will continue to support the ongoing needs of affected employees via its not-for-profit Foundation and through fundraising efforts by its worldwide employee base.


TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. TeleTech and its subsidiaries have a 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. TeleTech and its subsidiaries have developed deep domain expertise and support more than 250 business process outsourcing programs serving approximately 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by approximately 48,000 employees utilizing 37,000 workstations across 77 delivery centers in 17 countries. For additional information, visit


Statements in this press release that relate to future results and events (including statements about future financial and operating performance) are forward-looking statements based on TeleTech's current expectations. Actual results and events in future periods could differ materially from those projected in these forward-looking statements because of a number of risks and uncertainties including: achieving estimated revenue from new, renewed and expanded client business as volumes may not materialize as forecasted, especially due to the global economic slowdown; achieving profit improvement in our International BPO operations; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing and/or potential clients; our ability to execute our growth plans, including sales of new products; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the BPO services market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers' concerns or adverse publicity regarding our clients' products; our ability to find cost effective locations, obtain favorable lease terms and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to natural disasters, weather, fires, pandemic, or terrorist-related events; risks associated with attracting and retaining cost-effective labor at our delivery centers; the possibility of asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; economic or political changes affecting the countries in which we operate; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that adversely impacts our tax obligations, health care costs or the BPO and customer management industry. A detailed discussion of these and other risk factors that could affect our results is included in TeleTech's SEC filings, including our Annual Report on Form 10-K for the year ended December 31, 2008. The Company's filings with the Securities and Exchange Commission are available in the "Investors" section of TeleTech's website, which is located at

All information in this release is as of September 28, 2009. The Company undertakes no duty to update any forward-looking statement to conform the statement to actual results or changes in the Company's expectations.

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