ORLANDO, FL--(Marketwired - November 15, 2016) - uBreakiFix has officially sold more than 500 units across the United States and Canada, confirming its status as one of the largest and fastest-growing tech repair brands on the market. More than half of the 500 stores sold are already in operation, and the brand expects to have 425 in operation by the end of 2017.
"This is a huge milestone for our company, and one we could not have achieved without our committed team of franchisees, dedicated corporate office and loyal customers," said Justin Wetherill, president and CEO of uBreakiFix. "We believe that everyone should have access to reliable, affordable tech repair, and we're excited for the opportunity to bring our services to new and underserved markets across the U.S. and Canada."
uBreakiFix currently has 16 stores open in Canada, with 42 more in development, bringing the total to 58 stores sold throughout the country.
"There's a tremendous demand for reliable, affordable tech repair in the Canadian marketplace," said Jordan Socran, President of uBreakiFix Canada. "We're working as quickly as possible to fill this need in communities across the country. We've made several strategic partnerships this year that have helped us to grow in size and service, and we look forward to continued expansion in the coming years."
uBreakiFix has a competitive advantage in the tech repair industry due to its scale, its uncompromising commitment to customer service, its reputation for high quality repairs and its advanced internal systems and processes. uBreakiFix uses a sophisticated portal training system that allows technicians to train in-store and conveniently review techniques as needed, rather than spending time and money to train at the company's Orlando headquarters.
"Serving our customers starts with thoroughly equipping our team," Wetherill said. "Every level of the business operates with the customer experience top of mind. Whether it's a technician, manager or franchisee, if they need something to better serve a customer, our corporate team is always available as a resource."
"uBreakiFix differs from others in its sphere due to its company culture," said Ramsey Diab, who owns five Quebec locations in Longueuil, Laval, Guy Concordia, Snowdon and Plateau. "uBreakiFix recognizes franchisees and employees as invaluable members of the team and invests heavily in their success. Additionally, the brand's rapid growth, reliable service and continual innovation have translated into highly valuable partnerships which will help take the business to the next level."
uBreakiFix's reliable service and unique customer experience serve to position it as an industry leader in markets across North America.
"As the footprint expands nationally, I believe uBreakiFix will have a significant impact on both the corporate and consumer markets," said Michael Mailman, President and CEO of partnership group UBIFNorth, which partnered with uBreakiFix for a 22-store expansion deal earlier this year. "Customers can rest assured that their essential devices can be repaired on a consistent, cost-effective basis with a warranty across the country."
The brand's seamless expansion throughout the continent reflects its commitment to safeguarding the customer experience. With 500 stores sold, the brand is more focused than ever on maintaining high standards for repair and customer service across all locations.
"uBreakiFix is a true reflection of its corporate values, all of which hinge on unwavering customer service," said Eric Urzada, who owns stores in North and East Regina, Sask., and Vancouver, B.C. "Our distribution centre allows us to access the best parts for the best price in a matter of days, and we're able to pass that competitive pricing and convenience onto our customers. From a business standpoint, we have the systems, processes, distribution channels, training and model necessary for success -- but it's our customer service that will elevate us above the competition."
Founded in 2009, uBreakiFix specializes in the repair of small electronics, ranging from smartphones, game consoles, tablets, computers and everything in between. Cracked screens, water damage, software issues, camera issues, and most any other problem can be repaired by visiting uBreakiFix stores across the U.S. and in Canada. For more information, visit ubreakifix.com.
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