SOURCE: Kennedy Consulting Research & Advisory

Kennedy Consulting Research & Advisory

June 07, 2012 10:18 ET

UK Banks Need Help Winning Back Customers' Hearts and Wallets

Kennedy's New Study on Consulting to the UK Banking Industry Shows How Consumer Uncertainty, Coupled With Rapid Change and New Regulations, Are Driving Demand for More Transformative Consulting Solutions

PETERBOROUGH, NH--(Marketwire - Jun 7, 2012) - Findings in "Consulting to the UK Banking Industry," Kennedy's targeted examination of one of the most competitive consulting markets in the world, reveal that perhaps the greatest casualty of the financial crisis has been consumer trust. Once lost, it is extremely difficult to win back and, UK financial institutions have much at stake toward regaining customer loyalty.

"For banks that don't get it right, the only place to go is down," according to Karen Nickel Anhalt, Kennedy's Associate Director and EMEA Research Lead, "Therefore, this is a time when consultants can bring clients real value with comprehensive solutions to their challenges that will bring substantial and lasting benefit."

In fact, as the world moves beyond the financial meltdown consultancies are advising that UK banks completely reinvent themselves in order to survive (never mind thrive) in the new business environment. To varying degrees of effectiveness, consulting practices are offering a variety of services to guide their financial services clients through compliance with a mass of new regulations, while at the same time reconnecting with their customers.

"Consulting to the UK Banking Industry" details the factors impacting client demand for services, and analyzes the competitive positioning of today's leading consulting providers to the UK banking industry. This unique study assesses consulting provider capabilities across the key client issues of: regulatory compliance; profitability improvement; better CRM; and business model transformation.

Among the many firms featured and/or profiled in the research are: Accenture, Altran, Bain & Company, BDO International, The Boston Consulting Group, Capgemini, Crowe Horwath International, Deloitte, Ernst & Young, FTI Consulting, Grant Thornton, IBM, KPMG, McKinsey & Company, Navigant, Oliver Wyman Group, Praxity, Protiviti, PwC, and more.

About Kennedy Consulting Research & Advisory

Since 1970, Kennedy Consulting Research & Advisory has been the world's leading source of market analysis on the Management and IT consulting industries, serving the most highly regarded professional services firms and Fortune 500 companies across the globe. Kennedy's stand-alone consulting advisory unit, Kennedy Advisory Services, provides results-oriented strategic guidance to buyers and sellers of consulting services.

Contact Information