August 15, 2006 11:07 ET

Uniserve Introduces Around-the-Clock "Live Body Answering"

VANCOUVER, BRITISH COLUMBIA--(CCNMatthews - Aug. 15, 2006) - Uniserve Communications Corporation (TSX VENTURE:USS), one of Canada's largest independent communications companies, announced today the around-the-clock extension of its "revolutionary new concept" in technical support and customer service, real people on the line, or live body answering.

While most major phone and cable companies are striving to remove all human interaction from customer service with Electronic Voice Response Systems and self serve options, Uniserve firmly believes that real people are the essence of good customer service and that exceptional customer support can only be achieved by human contact.

"When we launched Live Body Answering in 2005, it was based on a very strong belief that the best way to deliver real innovation was through real people, with a real voice and a real desire to be helpful", says Wil Spratt, President and CEO of Uniserve. "And the fantastic customer response to Live Body Answering has proven to us that indeed, a real person, with a caring voice and a sharp brain, does a much better job at helping our customers than a computerized response system."

"When dealing with the major phone and cable companies, consumers have come to expect long waits and frustration as an inescapable part of the customer support process. At Uniserve, we differentiate ourselves through our commitment to remove this unnecessary customer frustration from the provisioning and support side," says John Vickerstaff, Vice-President of Sales & Marketing. "Very few customers would pick up the phone and try to access technical support or customer service from one of the major phone and cable companies 10 minutes before dinner. At Uniserve, we want to change that market characteristic so that our customers feel comfortable calling us for support whenever it is convenient for them."

Uniserve's support and service lines are available 24 / 7. Call and say Hello to a new service experience.

About Uniserve Communications Corporation:

Uniserve Communications delivers voice and data communications services to 110,000 businesses and consumers in urban and rural markets across Canada. Uniserve is an industry leader in the integration of voice and data services over multiple IP networks including Cable, ADSL and Wireless Broadband. To service these networks, Uniserve has developed a proprietary ordering and provisioning system that allows customers to dynamically customize their own services, test new technologies and receive support through web portals and an award winning call centre. Uniserve is publicly traded company listed on the Canadian TSX.V exchange under the trading symbol "USS".

For more information about Uniserve, its products and services please visit www.uniserve.com. Additional corporate and financial information may be found at www.sedar.com.

This news release was prepared on behalf of the Board of Directors, which accepts full responsibility for its contents.

On Behalf of the Board,

William Spratt, President and CEO

For more information or to coordinate an interview with representatives of Uniserve Communications Corporation or Inter.net Canada, please see contact information below.

The statements contained in this news release that are not historical facts are forward looking statements. Such statements are based on management's estimates, assumptions and projections using available information. Uniserve cautions that actual financial results could differ materially from the current expectations due to a number of factors.

The TSX Venture Exchange does not accept responsibility for the adequacy and accuracy of this release.

Contact Information

  • Uniserve Communications
    John Vickerstaff
    Vice President of Sales & Marketing
    (604) 647-0620