SOURCE: Innovation Group

Innovation Group

August 06, 2013 11:15 ET

United Property & Casualty Insurance Company Selects Innovation Group's Insurer Claims and Insurer Analytics

Innovation Insurer Components to Serve as Foundation for Growth and Management of UPC's Business

FARMINGTON, CT--(Marketwired - Aug 6, 2013) - Innovation Group today announced United Property & Casualty Insurance Company (UPC), a subsidiary of UPC Insurance, selected Insurer Claims and Insurer Analytics, components of the market-leading Innovation Insurer suite, to replace the company's legacy claims management system and to serve as an enterprise data mastery solution respectively.

Founded in 1999, UPC Insurance is an insurance holding company that sources, writes, and services residential property and casualty (P&C) insurance policies using a network of independent agents and a group of wholly-owned insurance subsidiaries. UPC is the primary operating subsidiary of UPC Insurance and writes and services P&C insurance in a number of states along the U.S. Gulf coast and eastern seaboard.

"Serving and growing our customer base in a geographical area that is exposed to catastrophic events requires innovative solutions to ensure we meet our premier customer service standards while managing profitability," said John Langowski, vice president of claims for UPC. "Selecting a new core claims management solution with robust functionality and technology, like Insurer Claims, was critical to our business growth plans. As we looked at potential claims management solution partners, Innovation Group's complementary product offerings like Insurer Analytics, broad industry knowledge, and partnership approach set them apart."

UPC will use Insurer Claims and Insurer Analytics to support its growth in the P&C insurance market, and to effectively manage the company's rapidly growing property portfolio across the claims process. Insurer Claims' catastrophe management, fraud, supply chain management and pre-configured best practices will provide UPC with a new foundation to manage and grow their geographically diversified business portfolio. Insurer Analytics will provide business intelligence (BI), dashboard reporting and real-time analytics to assist growing and managing their business. Implementation will support their commitment to innovation and outstanding customer service.

"We are excited to partner with UPC and welcome them to our growing customer base," said Euan King, CEO North America Insurer Software for Innovation Group. "Replacement of core claims management systems in the U.S. market demands more strategic capabilities like catastrophe management, supply chain management, access to best practices, fraud management and extensive business intelligence available real-time to respond to increasing weather and storm events. Our software, along with our hosting capabilities, provides a platform for UPC to respond to these demands, as well as future market growth opportunities. We look forward to a long-term partnership with UPC which aligns with our commitment to work with insurers who are driving growth and innovation in the U.S. market."

Insurer Claims and Insurer Analytics work together seamlessly to help insurers effectively and efficiently manage the end-to-end claims management process while improving overall total cost of ownership (TCO). Insurer Claims and Insurer Analytics were recognized in 2010, 2011, 2012 and 2013 with Celent Model Insurer, VIP awards and Insurance IT RAVE awards.

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and technology solutions to the insurance, fleet and automotive industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States.

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