SOURCE: Cherwell Software

Cherwell Software

February 24, 2011 11:00 ET

University of New Mexico Selects Cherwell Service Management Software to Revitalize and Consolidate UNM IT Service Desks

COLORADO SPRINGS, CO--(Marketwire - February 24, 2011) - Cherwell Software, Inc. ("Cherwell"), the developer of Cherwell Service Management™, today announced that the University of New Mexico has selected Cherwell Service Management to revitalize and consolidate the two Service Desk solutions currently in use.

University of New Mexico (UNM) is the state's flagship research institution with more than 30,000 students. As a Hispanic-Serving Institution, the University represents a cross-section of cultures and backgrounds. UNM boasts an outstanding faculty that includes a Nobel Laureate, two MacArthur Fellows, 35 Fulbright scholars and several members of national academies. UNM's professional schools for Medicine, Nursing, Business and Law serve New Mexico and the region. The Health Sciences Center is the state's largest integrated health care treatment, research and education organization. UNM Hospital provides the only Trauma 1 unit in the state, and the UNM Cancer Center has been ranked nationally in the top 50.

"We are honored to add University of New Mexico to our growing list of customers who recognize the power and the flexibility of our solution," said Vance Brown, CEO of Cherwell Software. "Since our inception we have focused on providing institutions like UNM with enterprise power at an affordable price."

"Hospital, Health Sciences and Main Campus IT groups selected the Cherwell product to assist us in standardizing a high quality IT Service Desk functionality across our institution," said Gil Gonzales, UNM CIO. 

Brown continues, "IT departments today need a Service Desk Solution that gives them a low TCO and a great ROI while delivering the flexibility they need. We are pleased that after looking at numerous solutions UNM felt Cherwell Service Management could deliver that."

Cherwell Software provides enterprise power at a mid-market price. A Forrester Research Study quantified a complete Total Economic Impact of a customer with the resulting return on investment (ROI) and organizational benefits of implementing Cherwell. Cherwell Service Management provided a 108% ROI and payback in less than 10 Months.

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About University of New Mexico
The University of New Mexico is the state's largest university, serving more than 32,000 students. UNM is home to the state's only schools of law, medicine, pharmacy and architecture and operates New Mexico's only academic health center. UNM is noted for comprehensive undergraduate programs and research that benefits the state and the nation.

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ -- an integrated service management software solution for IT and support professionals. Cherwell Service Management was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box Pink Elephant verified ITIL best practices. With fully-integrated modules, Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Some of Cherwell's satisfied customers include TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Cal State Fresno and Ancestry.com.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts - including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange's HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward "building innovative technology built on yesterday values." Please visit http://www.cherwellsoftware.com for more information about Cherwell Software.

Contact Information

  • Contact:
    Allison Wroe
    Marketing Manager
    Cherwell Software, Inc.
    Phone 719.434.5835
    Email Contact