SOURCE: American Health Holding, Inc.

August 22, 2005 11:48 ET

Up Late With Care Line, American Health's 24/7 Demand Management

COLUMBUS, OH -- (MARKET WIRE) -- August 22, 2005 -- What happens when your 4-year-old wakes up at 3 a.m. and announces she is hot and achy all over? Or at 6 a.m. when your husband says he is having difficulty breathing? Should you go to the emergency room? Should you wait a few more hours and call your doctor? Care Line, American Health Holding's Demand Management program, can provide the answers 24 hours a day, 7 days a week. Care Line nurses are qualified and equipped to direct members to the appropriate level of care, helping to reduce costs for both the health care provider and consumer by ensuring that physician and ER visits are necessary. "I get calls from members who are ready to go to the emergency room when it's not necessary," states Susan Palmer, Care Line RN. "And of course there are those members who call and are not considering going to the hospital when they really are in need of immediate medical attention."

Care Line's nurses can provide members with symptom-based assessments, health education, and general health information. A nurse is always available for assistance in decision making, and to provide information that helps members better understand and manage their health care. The nurse may also provide direction on how to access network doctors, hospitals, or community resources such as classes, support groups, and seminars. Members can also opt to access a telephonic Health Information Library with more than 1,100 health education topics.

"Care Line is a wonderful product because it gives members round-the-clock access to an enormous wealth of information quickly and easily," states American Health President and CEO Michael Reidelbach. "It's effective as a stand alone product, and provides added value when coupled with other services like our Health-e Outlook or Beyond Disease Management for a more holistic approach to benefits."

ABOUT AMERICAN HEALTH HOLDING, INC.: Founded in 1993, American Health is a full-service medical management firm. They offer services that span the healthcare continuum, including Utilization and Case Management, Out-of-Network Discounts, Referral Authorization, Health-e Outlook (wellness web portal), Tomorrow's Child (maternity management) and the Beyond Disease Management program. American Health holds multiple URAC accreditations. For further information about American Health Holding, visit the website: or call 866-614-4244 x1138.

Contact Information

  • Contact:
    Jaime Thomas
    Marketing Specialist
    (614) 818-3230 Ext. 1431
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