SOURCE: Avaya Inc.

March 06, 2008 11:30 ET

UPDATE: Avaya CEO to Deliver Opening Keynote Address at VoiceCon 2008

Lou D'Ambrosio to Discuss How Companies Large and Small Are Delivering Superior Customer Service and Building Customer Loyalty With Avaya Unified Communications

BASKING RIDGE, NJ--(Marketwire - March 6, 2008) - In the opening keynote address at Spring VoiceCon 2008, Avaya CEO Lou D'Ambrosio will describe how today's global companies are putting Unified Communications technologies to work to empower their employees and transform customer service capabilities for greater customer loyalty and repeat business. VoiceCon 2008 is a leading conference and exhibition for enterprise voice, IP telephony and convergence solutions. The event is scheduled for March 17-20 at the Gaylord Palms Resort and Convention Center in Orlando, Florida.

Unified Communications is a key element of Avaya's portfolio of Intelligent Communications solutions, which help businesses more effectively and simply connect their people, customers and processes. Avaya Unified Communications brings together multiple communications technologies -- including voice, e-mail, instant messaging and video -- into a single, seamless experience that improves collaboration, productivity, and customer response times. In addition to Unified Communications, Avaya's portfolio includes solutions for IP Telephony, Contact Centers and Communications Enabled Business Processes.

In addition to the address, Avaya executives and technology experts will participate in VoiceCon education sessions and discuss how Unified Communications companies large and small are putting Unified Communications to work to solve real business issues. The sessions include:

IP Telephony System RFP: Who Delivers the Goods?, Monday, March 17, 9:00 a.m. to 12:00 noon, Alexander Lopez, Senior Manager, Executive Briefing Program, Avaya

The New Vendor EcoSystem for ISVs & App Developers, Tuesday, March 18, 8:00 a.m.-8:45 a.m., Eric Rossman, vice president, Developer Relations and Technical Alliances, Avaya

UC: How Far Have We Come, What's Next?, Tuesday, March 18, 2:30 p.m.-3:45 p.m., Dilshad Simons, Vice President, Unified Communications Solutions, Avaya

Enhancing VOIP for Unified Communications, Wednesday, March 19, 8:00 a.m.-8:45 a.m., Ajay Kapoor, director, Consulting & Systems Integration, Avaya

The Future of Voice Messaging: Are PBXs Needed?, Wednesday, March 19, 2:30 p.m.-3:45 p.m., Diane Shariff, director, Unified Communications Solutions, Avaya

SOA: Implementation and Role in Converged Networks, Wednesday, March 19, 4:00 p.m.-5:00 p.m., Lawrence Byrd, director, Communications Enabled Business Processes, Avaya

VoiceCon Summit: Software based Architectures and Unified Communications, Thursday, March 20, 9:00 a.m.-10:00 a.m., Lawrence Byrd, director, Communications Enabled Business Processes, Avaya

Update: IP Telephony For Smaller Locations, Thursday, March 20, 11:45-12:45, Bruce Mazza, director, Branch Solutions, Avaya.

Avaya is a Diamond sponsor of the event and of the "VoiceCon Next-Gen Next-Gen Contact Center Conference-within-a-Conference Contact Centers - Conference Within a Conference," which is a series of sessions, speakers and discussion forums focused on the migration from traditional technologies to IP-based contact centers. Conference sessions that include Avaya participants are:

Contact Center Executive Forum, Monday, March 17, 1:30-2:45 p.m., Laura DiSciullo, vice president, Avaya

Integration Challenges II: Can These Systems Ever Get Along?, Tuesday, March 18, 4:00 p.m.-5:00 p.m., Vickie McGovern, vice president, Global Customer Service and Communications Enabled Business Process Solutions, Avaya

Avaya exhibit spotlights Unified Communications solutions and innovation

Avaya also will participate in the VoiceCon exhibit (Booth 801) and highlight its portfolio of Unified Communications solutions and services, including:

--  An area that focuses on the ways IT experts can establish a
    communications infrastructure that can simultaneously reduces costs and
    distributes communications intelligence throughout a business.
--  Avaya Unified Communications Solutions tailored to mobile workers,
    teleworkers, home agents, or branch employees at retail or financial
--  Solutions to enhance business productivity, such as Avaya
    Communications Enabled Business Processes (CEBP), which help enterprises
    enhance operational efficiency, worker productivity and customer
    satisfaction by streamlining human engagement in critical business
--  Video enhancements with Polycom and Tandberg, such as ad-hoc
    conferencing and support for high definition video for the desktop,
    conference room or "telepresence" room.

Highlighting the benefits of integrated solutions and shared expertise, five members of Avaya's DeveloperConnection ecosystem will be joining Avaya at VoiceCon Spring 2008, including @Comm, ClearOne, Empirix, Lenovo, and Teleformix. See all these solutions and learn how you could also partner with Avaya.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site:

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