Upstream Works Software Ltd.

Upstream Works Software Ltd.

December 04, 2007 15:05 ET

Upstream Works Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

UpStart Experience Suite Honored for Outstanding Innovation

VAUGHAN, ONTARIO--(Marketwire - Dec. 4, 2007) - Upstream Works Software announced today that the UpStart Experience Suite has received a 2007 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine (, a leading publication covering CRM, call centers and teleservices since 1982.

The UpStart Experience Suite allows businesses to measure and manage First Call Resolution three different ways. This set of applications provides agent, management and customer facing tools that work together to dramatically improve the customer experience and first call resolution rates. President of Upstream Works, Rob McDougall comments "I'm very pleased at the success of our UpStart product line. Receiving Product of the Year two years in a row for our UpStart line truly shows that Upstream Works is delivering robust proven solutions and taking customer service to an entire different level."

"Upstream Works has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Upstream Works in the future," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements."

The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine.

For more information about the Customer Interaction Solutions' 2007 Product of the Year Awards or any of the TMC media properties, please visit

About Upstream Works

Upstream Works delivers contact center solutions for companies that view their customer service as a strategic competitive advantage and want to improve both their existing infrastructure and their satisfaction ratings. Upstream Works improves connectivity among all facets of a business, providing immediate access to key customer data and empowering agents to resolve customer issues efficiently while in compliance with business rules. The result is a rise in first-call resolution rates that reduces customer churn, lightens the overall call volume and raises employee morale, which makes the call center more productive and increases customer satisfaction ratings.

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