SOURCE: Upstream Works Software Ltd.

Upstream Works Software Ltd.

August 24, 2015 08:00 ET

Upstream Works Software Awarded 2015 Unified Communications TMC Labs Innovation Award

Upstream Works for Finesse Recognized for Exceptional Innovation

TORONTO, ON--(Marketwired - August 24, 2015) - Upstream Works Software announced today that TMC, a global, integrated media company, named Upstream Works for Finesse as a 2015 Unified Communications TMC Labs Innovation Award winner presented by INTERNET TELEPHONY magazine.

Upstream Works for Finesse (UWF) provides an omnichannel web-based smart agent desktop that enhances the Cisco Finesse Contact Center platform with user friendly gadgets that improve the agent, business and customer experience. It integrates with your existing applications to maintain and extend their business value, protecting your legacy investments.

Upstream Works for Finesse is compatible with Cisco Finesse running on UCCE, PCCE, UCCX, and HCS. It is available from Cisco distribution partners.

"The staff here at Upstream Works have done a fantastic job of understanding the contact center's needs first-hand," says Rob McDougall, CEO of Upstream Works, "and they have really provided something unique and innovative that helps agents and management easily deal with omnichannel requests from their customers."

The TMC Labs Innovation Award honors products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology.

"Upstream Works Software has displayed its commitment to quality and innovation in the development of the unified communications industry," said Rich Tehrani, CEO, TMC. "I look forward to more innovation from Upstream Works Software and their continued effort toward improving the future of the UC industry."

The 2015 TMC Labs Innovation Award winners will be featured in the July/August issue of INTERNET TELEPHONY magazine.

About Upstream Works Software
Upstream Works' solutions improve channel efficiency, allowing a business to track and manage customers across all interaction channels. They provide a complete suite of agent and management tools to improve efficiencies and revenues, capturing the entire set of data needed to understand the customer journey. With an Upstream Works solution you get a total view of customer experience, agent performance and contact center efficiency.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.

For more information about TMC, visit www.tmcnet.com.

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